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Senior Product Analyst - BT Architecture



IT, Product
Multiple locations
Posted on Thursday, June 27, 2024

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Business Technology blazes the trail of enterprise IT. Built on the foundation of our core values - Trust, Customer Success, Equality, and Innovation - we own more than the traditional IT components with a heavy focus on working closely with our business partners for amazing outcomes. Our goal is to deliver technology that is centered around our business and our collective success. We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We own the world’s foremost Salesforce implementation and enable our global Ohana to do their best work by leveraging our platform.

The Sr. Product Analyst resides in the Enterprise Architecture organization. Enterprise Architecture manages and builds an organization's architecture to meet its business goals and improve performance. They are responsible for many aspects of an organization, including:

  • Technology systems: Maintaining the technology, applications, and data

  • Business strategy: Ensuring the IT strategy aligns with the business' goals

  • Organizational structure: Analyzing business properties, defining needs, and considering the external environment

    You will be responsible for gathering, organizing, analyzing, and documenting business requirements in shareable, actionable, standardized formats. Translate the business needs into actionable requirements for architects by getting enough information to make a solution possible—helping drive clarity to make rational decisions.

    This is not a remote opportunity. Eligible locations are for our Dallas, TX or Indianapolis, IN offices and requires a minimum of 10 times/quarter to collaborate and/or support the business and its partners.


    • Drive business process design and documentation of feature assessment, requirements gathering, analyzing, and communicating partner needs

    • Responsible for documenting AS-IS and TO-BE business process flows, systems, and partner impacts

    • Become the functional expert for the business process and write the use cases, user stories, and acceptance criteria

    • Coordinates, plans, and leads UAT, test execution & defect/change tracking

    • Guide internal customers through the entire project lifecycle

    • Contribute to multi-functional and cross-technical dependency management

    • Connect-the-dots between business strategies and desired outcomes

    • Become a subject matter expert in how the business users perform their jobs

    • Manage requirements and traceability

    Technical and Functional Skills

    • 3-5 years professional experience in the following roles: business systems analysis or product management

    • Experienced with Business Requirements Planning, gathering, and documentation in the software development lifecycle

    • Experienced and knowledgeable about general Business Processes (Sales; with a focus on Lead to Quote, Marketing, Service, Support)

    • Has highly developed problem solving, attention to detail, and analytical skills

    • Solid understanding of Scrum and Agile methodologies

    • Effective collaboration skills in order to work with colleagues in multiple locations

    • Effective meeting facilitation, brainstorming and consensus building skills especially in requirements workshop planning

    • Able to exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results that contribute to company objectives

    • A related technical degree required

    Preferred Experience

    • Experienced with Salesforce Sales Cloud and/or equivalent CRM applications


    If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

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    Salesforce welcomes all.