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Senior Manager, Product Management - Healthcare

Salesforce

Salesforce

Product
Hyderabad, Telangana, India
Posted on Saturday, July 6, 2024

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Job Category

Product

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Responsibilities
Here's what you'd be doing:

  • Design and deliver new features that improve product usage, grow the business, and make customers happy

  • Create and prioritize a 6 month feature roadmap, in collaboration with customer success, sales, and engineering. Own our cross-industry product Point of View and directional roadmap including how it works with/leverages partner integrations.

  • Work with our Industries experts to define the next business problem to solve that brings multiplier effect for our business

  • Engage with customers, partners, and ISVs, along with product ambassadors from across Salesforce to prioritize the right features

  • Represent the customer. Be the champion and voice of customers. Build impactful, personal customer relationships. Bring the customer's voice into the creation process. Own requirements, specifications, and release plans.

  • Drive for the best customer experience possible. Work closely with UX to develop, test, and deliver assets to engineering. Work with the technology team to deliver a world-class product driven by customers, prospects, advisory teams, and internal product experts. Drive the end to end feature delivery cycle.

  • Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders.

  • Ability to work in a team of other PMs who have dependencies on you and vice versa. Others would leverage much of what you work on with corresponding needs for their functionality.



Job Requirements
First and foremost:

  • Own the product vision together with senior Product Managers in your area

  • Strong technical abilities to hold your own in debates with technical architects and engineers. You are intimately familiar with modern software development practices used to build and deploy web and mobile applications.

  • Experience in Healthcare (Payer, Providers, and the ecosystem)

  • Understanding of the complexity in care/patient engagement

  • 7+ years of product management or equivalent experience with demonstrated ability to discover opportunities, and then define and deliver products

  • Have led extension/integration of a product into another product line

  • Strong Product Leadership skills in building and growing a team of a geographically distributed product organization

  • Creative thinker who thrives on solving challenging problems with analytical thinking skills

  • Effective communicator - Communicates well with engineering and cross-functional teams; can effectively present plans and roadmap to internal stakeholders and C-Level execs; comfortable pitching their product to diverse external audiences (customers, partners, and analysts); strong ability to convince and influence

  • Experience identifying and addressing customer needs, building relationships with customers, developing an awareness of relevant services, communicating with customers in an organized and knowledgeable manner, and delivering clear requests for information

  • Strong SaaS product experience



Everything else that matters:

  • Bachelor’s Degree in Engineering, Computer Science, or related disciplines or equivalent experience in technical leadership roles

  • Agile methodology, and API experience

  • Start-up Mentality

Accommodations

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