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Technical Architect, Product Incubator



IT, Product
San Francisco, CA, USA
Posted on Tuesday, July 9, 2024

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Technical Architect, Salesforce Engineering

The Technical Architect will be responsible for providing the overall guidance and structure for creating and maintaining the designs for the main services of the company ensuring the required business outcomes are delivered. This role will play a critical part in defining the architecture and roadmap for new services, platform and application products, relevant to internal facing applications, data and workflows, alongside the portfolio of Salesforce products such as Service Cloud, Sales Cloud, Data Cloud, Mulesoft, Slack and other areas.

This lead role will solution critical aspects of the product to bring in new innovative ways to integrate both Salesforce products and in market requirements. Being aware of industry standard processes, customer requirements and architecting the design to deliver the best solution to the customer will be part of this role. Although this role does not require direct coding, knowledge of various scripting languages, solutioning designs using the right toolset will be part of this role. As a Technical architect on this product to roll out to customers will require ongoing partnerships across Salesforce to iteratively build and transform.


  • Demonstrated ability to lead product delivery and drive strategic transformation at different levels of scale throughout the enterprise

  • Demonstrated ability to architect applications and services for the enterprise, including service level and performance requirements

  • Demonstrated availability to enhance, integrate, and advance existing applications and services, while maintaining or improving existing architecture, service levels, and security standards

  • Solution mindset, strong communication and collaboration skills are important success factors

  • Domain expertise in some or all of ITIL, ITSM, ITOPS, COBIT, Incident Management, Change Management, Employee Self-Service, and relevant technology landscape is a must have for this position

  • Understanding of Technical languages such as Python, C, Java etc

  • Knowledge of Cloud based architectures and data models

  • Familiarity with relevant platforms- Salesforce, MoveWorks, Slack, ServiceNow, OpenText- a plus

Job Activities

  • Designs and drives the end-to-end architecture of products

  • Crafts overall architectural principles, frameworks, and standards

  • Creates solutions that are enterprise scalable and maintainable

  • Drives strategic technology initiatives, working with Product Managers, other Architects,, Engineers, SME's and the broader Salesforce organization

  • Works in a consultative fashion to improve communication, teamwork and alignment among teams inside and outside of the organization

  • Analyzes and provides feedback on product strategy

  • Provides input into long-range product requirements, standard methodologies, and operational guidelines, with focus on continuous improvement of platform reliability and serviceability

  • Drives research, case studies, and prototypes on innovative technologies and how they can be used

  • Ensures that we are continuously raising our standard of engineering excellence

  • Participates in the team’s on-call rotation to address complex problems in real-time and keep services operational and highly available

General Requirements

  • Mastery in multiple programming languages and platforms

  • 15+ years of software development experience

  • Ability to independently craft and deliver large sophisticated projects

  • Ability to provide (informal) mentorship to team members to support their understanding of the architecture and aid in their technical development

  • Experience with Agile development methodology (e.g., Scrum)

  • Ability to work with other architects, principal architects, product leadership, TPM and Chief Technology Officers to craft the architectural vision and roadmap for the organization

  • Develops technical performance architecture that solves most complex performance issues

  • Ability to drive long-term design strategies that span multiple complex projects, deliver technical reports and performance presentations to customers and at industry events

  • Ability to build an environment for clear and open discussion of all issues: You involve the right people, from your team and others, to resolve critical issues

  • Experience in short release cycles, the full software lifecycle. Some roles require experience on a product that was released for public consumption across multiple releases

  • A related technical degree required


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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $223,000 to $323,400.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: