We are seeking a Senior Product Manager/Director to join our Proactive Monitoring product engineering team. Proactive Monitoring is a feature in Salesforce's Signature Success plan, offering round-the-clock monitoring of enterprise customers' production orgs, providing early warnings of issues across performance, error, and limit categories. With reported benefits such as a 35% decrease in error frequency and a 15% reduction in high-severity issues, you will have the chance to make a significant impact to the success of Salesforce's high-value customers.

Responsibilities:

• Work closely with customers to understand their needs and gather feedback to continuously improve Proactive Monitoring capabilities

• Collaborate with cross-functional teams to define requirements, prioritize features, and create delivery roadmaps for Proactive monitoring

• Closely engage with engineering teams to deliver product features with efficient resourcing.

• Drive product launches including working with other product management team members, service delivery, product marketing, and content teams

• Analyze data and metrics to identify trends, issues, and opportunities for optimization

• Stay updated on industry trends and competitor offerings to inform product decisions

• Act as a product evangelist to build awareness and understanding.

Requirements:

• 10+ years of experience in product management, with a focus on SaaS products and services; experience in observability products and tooling space preferred

• Consistent track record of leading all aspects of a successful product throughout its lifecycle.

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions

• Technical background with understanding and/or hands-on experience in software development and web technologies.

• Excellent written and verbal communication skills, including experience addressing executive leadership

• Skilled at working independently and effectively with cross-functional teams in a matrix organization.