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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

AI ML Architect

Job Description

• Coordinate and drive the end-to-end architecture of AI, ML, and LLM capabilities across the Salesforce platform

• Craft overall architectural principles, frameworks, and standards

• Execute AI related implementations for customers to internalize business outcomes and business context relevance to AI implementation methodologies and approaches

• Evangelize frameworks, project deliverables, best practices/policies and implementations to internal collaboration networks and IP sharing

• Identify opportunities to expand AI footprint and drive further services and customer service, lead multiple engagements simultaneously, and drive partnerships across cross-functional teams

• Identify ongoing risks and pain points throughout project experiences in the field and contribute to developing and implementing internal mitigation measures to meet customer needs

• Drive strategic technology initiatives, working with product managers, other architects, engineers, subject-matter experts, and the broader Salesforce organization

• Work in a consultative fashion to improve communication, teamwork and alignment among teams inside and outside of the organization

• Build product and share knowledge by authoring, maintaining, and/or reviewing code.

• Ensure that we are continuously raising our standard of consulting excellence in AI

• Mentor and guide consultants in technical skills and career advancement

• Participate in the AI team’s on-call rotation to address complex problems in real-time and keep services operational and highly available

• Support Pre Sales activities by providing technical solutions, product demonstrations, customer education and creating RFP

• Scale learning of Einstein tools & technologies to create POCs, drive demos for customers

Required Skills:

• BS or MS in Engineering, Computer Science, Artificial Intelligence, Machine Learning, or related disciplines or equivalent experience in technical leadership roles.

• Minimum of 5+ years of proven track record in individual-contributor tech leadership roles in software engineering / consulting, with proven expertise in AI, including generative AI, machine learning, and enterprise / PaaS environments. Experience in multiple AI technologies, services and products, as well as legal and privacy requirements faced by organizations wanting to build AI experiences.

• Experience building, delivering, and operating AI capabilities in AWS infrastructure.

• Experience with machine learning software frameworks including PyTorch, pgvector or similar technologies.

• Mastery of multiple programming languages and platforms, especially for machine learning use cases.

• 13+ years of software development experience

• Ability to independently craft and deliver large sophisticated projects

• Ability to mentor to team members to support their understanding of the architecture and aid in their technical and professional development

• Experience with agile development methodologies (e.g., scrum)

• Ability to work with other architects, principal architects, engineering managers, and the CTO to craft the architectural vision and roadmap for the organization

• Develops technical performance architecture that solves most complex performance issues

• Ability to drive long-term design strategies that span multiple complex projects, deliver technical reports and presentations to customers and at industry events

• Experience in continuous delivery and short release cycles.

• Experience in cloud services like Google AI, Azure AI, and AWS AI.

• Experience in design and implement Intelligent business process automation

Preferred Skills:

• Familiarity with Salesforce platforms

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