Data Cloud |Technical Support Engineer
Salesforce
This job is no longer accepting applications
See open jobs at Salesforce .See open jobs similar to "Data Cloud |Technical Support Engineer" Imagine.To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer SuccessJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
DATA CLOUD | TECHNICAL SUPPORT ENGINEER
Mexico City
Your Impact - Responsibilities: In your role as a Data Cloud Support Engineer
You are the first point of contact for customers experiencing challenges navigating and implementing Data Cloud. Job responsibilities include but are not limited to:
- Developing and maintaining technical expertise in Salesforce Data Cloud.
- Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
- Providing feature explanation and best practices.
- Managing customer expectations and the customer experience to maximize customer satisfaction.
- Actively maintaining and participating in job-related training activities.
- Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
- Multitasking and performing effectively under pressure.
- Creating and curating knowledge content.
- Fluent proficiency in writing & speaking Spanish OR Portuguese
- Experience with Salesforce and/or CRM applications and other cloud-based technologies
- Big Data experience
- Experience with Database concepts, Data management (RDBMS), and SQL
- Experience with developing applications using SOAP and REST API's
- Demonstrated skill in Customer Support or Customer Service in a customer-facing role
- Experience with recognizing Splunk data sources and analyzing the data for anomalies and trends.
- Salesforce Certifications (Must)
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
This job is no longer accepting applications
See open jobs at Salesforce .See open jobs similar to "Data Cloud |Technical Support Engineer" Imagine.