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Salesforce Field Service is one of the fastest growing businesses in the company, and we are the market leaders. Our customers include many Fortune 500 companies and represent a broad set of industries, including manufacturing, utilities, communications, consumer goods and healthcare.

Our customers rely on our offline first mobile app to guide them through complex field work. Through millions of appointments on billions of pieces of equipment, Salesforce Field Service powers the world’s mobile workforce.

We are seeking an experienced mobile product manager with a strong focus on AI-driven solutions for field service operations. In this role, you will lead the end-to-end product lifecycle, from ideation to execution, with a goal of leveraging artificial intelligence to enhance field service efficiency, customer experience, and operational performance. You will collaborate closely with cross-functional teams, including engineering, UX and other stakeholders to develop and deliver cutting-edge AI products tailored for the unique challenges of the field service industry.

The ideal candidate has a proven track record of managing and delivering complex AI products, a deep understanding of field service operations, and the ability to align product strategies with organizational goals.

Key Responsibilities:

Define and execute the product roadmap for AI-powered field service solutions, ensuring alignment with business objectives and customer needs.
Collaborate with stakeholders to identify pain points and opportunities for AI-driven innovation within field service workflows.
Translate high-level business requirements into detailed product specifications and actionable deliverables.
Lead cross-functional teams through the product development lifecycle, from concept to deployment, ensuring timely delivery of milestones.
Stay informed on the latest trends and advancements in AI and field service technologies, and use this knowledge to inform product strategy.
Act as a key liaison between business, technical teams, and external partners to ensure clear communication and alignment.

Required Qualifications:

5+ years of experience in mobile product management, with a proven track record of delivering complex technology products, preferably in mobile, AI and/or field service domains.
Bachelor's Degree in Engineering, Computer Science, or related fields and/ or experience in related fields is preferred
Strong understanding of artificial intelligence, machine learning, and their applications in operational settings.
Experience managing cross-functional teams, including engineering, design, and data science.
Excellent communication and stakeholder management skills, with the ability to articulate technical concepts to non-technical audiences.
Analytical mindset with experience in using data to drive product decisions and measure success.
Familiarity with field service management tools, workflows, and challenges is a strong plus.

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At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $230,800 to $334,600.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

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