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Senior UX Researcher



Sofia, Bulgaria
Posted on Wednesday, March 13, 2024

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

The development center of SAP in Bulgaria plays a key role in the defining and developing of the SAP Business Technology Platform. With its more than 1400 professionals, SAP Labs Bulgaria also has strong contributions toward life-cycle management, user interface & user experience across the broader portfolio of SAP products and has recently welcomed new teams focusing on business applications. For its 24-year history, the company has established itself as a preferred employer in the IT sector in Bulgaria.

What you'll do

  • As a UX Researcher, your primary goal is to represent the user's voice in our products. You will be responsible for conducting user research throughout all product design and development stages. Your research will help identify user needs, inform product strategy, and create a user-centric experience that meets market needs and exceeds user expectations. You will have easy access to our research target groups and interact with them continuously.
  • Defining research objectives and developing research plans.
  • Conducting both qualitative and quantitative research, including user interviews, surveys, usability testing, and data analysis. Collaborating closely with UX designers, product managers, and engineers to incorporate user insights into product design and strategy. Communicating research findings and insights to stakeholders in a clear, actionable way that drives product enhancements.
  • Tracking user behavior and sentiments continuously to identify product improvement and expansion opportunities.
  • Based on research findings, providing input into user personas, user journeys, and wireframes.

What you bring

  • A Bachelor's or Master's degree in Human-Computer Interaction, Design, Psychology, or a similar field. Your portfolio reflects your experience as a UX Researcher or in a similar role.
  • Strong knowledge of research methodologies and the ability to choose the appropriate method for the task. Strong analytical and problem-solving skills, with the ability to draw meaningful insights from complex data. Skilled in using various research and design tools.
  • Excellent communication skills and the ability to collaborate effectively with various stakeholders. Experience working in Agile/Scrum development environments preferred.
  • Experience working in the CI/CD domain is a plus.
  • We expect that you share our seven core values

Meet your team

Join our SAP Product Design team! We foster a fun, collaborative environment and are recognized with Red Dot & German Design Awards. We develop SAP's CI/CD portal experience, empowering 50k engineers. Grow your career in our global, innovative setting!




We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 389635 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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