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Senior UX Strategist



Sofia, Bulgaria
Posted on Wednesday, March 13, 2024

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

The development center of SAP in Bulgaria plays a key role in the defining and developing of the SAP Business Technology Platform. With its more than 1400 professionals, SAP Labs Bulgaria also has strong contributions toward life-cycle management, user interface & user experience across the broader portfolio of SAP products and has recently welcomed new teams focusing on business applications. For its 24-year history, the company has established itself as a preferred employer in the IT sector in Bulgaria.

What you'll do

  • Are you passionate about shaping innovative digital products? Join our dynamic team as a UX Strategist, focusing on product discovery. Collaborate with cross-functional teams to define user needs, conduct research, and develop UX strategies. Drive product innovation and enhance user experiences from inception to delivery. Bring your creativity and strategic mindset to our team, and help us build exceptional products that delight our users.
  • Lead hypothesis-driven product discovery process, ensuring an outstanding user experience.
  • Conduct both qualitative and quantitative research methods, to gather insights and validate hypotheses
  • Analyze market trends and user behaviors to inform decision-making and identify opportunities for product expansion or enhancement Map user journeys to understand user needs and pain points, guiding the development of user-centric solutions
  • Provide leadership and guidance to cross-functional teams, fostering collaboration and alignment
  • Collaborate closely with design, engineering, and product management teams to translate insights into actionable strategies

What you bring

  • Bachelor's or Master's degree in Human-Computer Interaction, Design, Psychology, or a related field. Proven experience as a UX strategist or similar role, with a focus on product discovery and research. Your portfolio reflects your experience as a UX strategist or in a similar role.
  • Strong understanding of user-centered design principles and methodologies.
  • Excellent analytical and problem-solving skills, with the ability to synthesize complex data and insights. Proficient in prototyping and wireframing tools.
  • Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams. Passion for innovation, creativity, and continuous learning.
  • Experience working in Agile/Scrum environments is a plus. Experience working in the CI/CD domain is a plus.
  • We expect that you share our seven core values

Meet your team

Join our SAP Product Design team! We foster a fun, collaborative environment, recognized with Red Dot & German Design Awards. We develop SAP's CI /CD portal experience, empowering 50k engineers. Grow your career in our global, innovative setting!




We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 389603 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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