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SAP Work Zone and Jam DevOps Engineer



Software Engineering
Shanghai, China
Posted on Thursday, May 30, 2024

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

What you’ll do

You are expected to have practical experience in best-practices and tools and processes in the DevOps space. This is required to be engage in daily DevOps activities which make up a portion of your responsibilities. Other responsibilities include helping to move our product forward to its next generation architecture.

  • Have capability of investigating and solving problems. Take part in root cause analysis and follow-up improvements. Note that this includes participation in operations support on-call shifts for reacting to major incidents. It comes with special compensation package.
  • Feed-back observations from operating the software back into the development process.
  • Perform troubleshooting and log analysis to identify and solve daily operating issues involving multiple software components and request processing layers.
  • Integrate and collaborate closely with development teams around the globe and work with them on outputs from postmortems and product improvements.
  • Learn new technologies and keep up to date with latest development increments.
  • Participate in the engineer on duty rotation (with allowance).

What you bring

You are expected to have practical experience in best-practices and tools and processes in the DevOps space. This is required to be engage in daily DevOps activities which make up a portion of your responsibilities. Other responsibilities include helping to move our product forward to its next generation architecture.

Required skills and competencies:

  • BSc degree in Computer Science or related technical field
  • Excellent team player, passionate about his/her work, self-motivated and driven
  • Embrace change
  • Understanding of modern cloud architectures
  • Working efficiently in emergency situations. Affinity to quickly analyze and solve problems in a worldwide team setup
  • Excellent communication skills - precise, based on facts
  • Fluency in English

Professional experience:

  • Unix/Linux and operating system principles
  • Experience with at least one script language (preferably Ruby)
  • Web application development experience (better to have)
  • Network architecture, e.g. TCP/IP, MAC addresses, IP packets, DNS, OSI layers and load balancing
  • Cloud infrastructures and services, e.g. AWS, Azure, or GCP
  • Cloud Native technologies such as Kubernetes, Helm, ArgoCD, Docker
  • Security best practices for application development and operations in Cloud Environment
  • Dev/CI/CD tools like Git, GitHub, Maven, Jenkins, Gradle
  • Working in a multicultural, worldwide team setup
  • Working in Agile environment

Meet your team

SAP Work Zone and SAP Jam Collaboration are critical cloud services of SAP with thousands of customers distributed around the world. Our customers trust these services to support their business-critical use cases for information sharing and collaboration. The DevOps team that you will be part of is responsible for operating Jam deployments in many data centers around the world. Beside regular activities like monitoring, incident handling, planning and execution of deployments and patches, the team also has a few interesting and exciting challenges ahead of it.

Those include migrating from Chef, Docker, and home-grown processes to managed K8S clusters, leveraging ArgoCD, Helm, Rancher/Gardener. In the course of the next 2 years, we will renew most of our ~20 data centers and in parallel also support additional data centers on a different infrastructure layer stack. The DevOps team is and will continue to work hand-in-hand with the development teams to master these challenges.

If you are interested in working as part of a highly engaged and enthusiastic team of DevOps engineers and working on a critical cloud service, you will find an inspiring and professional environment for your learning and growth. You will be working in close collaboration with the development teams that build the services which are in your responsibility. We emphasize teamwork and a trust-based working model. Collaboration with other teams in an international environment will be a regular part of your work.


We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 391219 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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