Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

Meet the team

The PlusOne Data Management Engineering team, as part of SAP's Global Cloud Infrastructure and Delivery, is central to SAP’s cloud success. We provide infrastructure and operational support for global-scale cloud storage systems. Our team, the Global Cloud Storage Operations Engineering, is a global organization delivering a comprehensive variety of managed storage solutions designed to meet the varied needs of our cloud customers worldwide. To operate these highly scalable and secure cloud infrastructures around the clock, we leverage technologies primarily from leading storage vendors to support various cloud environments. The Global Cloud Storage Operations Engineering team collaborates with all cloud units, both internally and externally, providing technical storage solutions and expertise.

What you'll do

As a DevOps Engineer overseeing NetApp Enterprise storage, and Ceph infrastructure, the responsibilities would include:

• As a team member, you will have an operational engineering role responsible for managing storage environments used for several external and internal cloud solutions and delivering to meet expectations.
• Regularly maintain and update NetApp Enterprise storage systems to ensure high performance, capacity, and security.
• Configuring and optimizing Ceph storage infrastructure for peak performance.
• Handling storage provisioning and development within the Ceph and enterprise storage environments.
• Troubleshooting and resolving any issues related to performance or reliability across all the storage systems.
• Drive continuous improvement of the Ops services in terms of process design, tool advancement, better operational efficiency, reduced TCO, support quality, and enhanced customer satisfaction
• Collaborating with other IT teams to ensure efficient integration of the storage systems with other infrastructures.
• Using DevOps practices to automate recurring storage administration tasks.
• Develop, implement, and optimize Infrastructure as Code (IaC) processes, adhering to best practices for IaC development.
• Documenting system changes or updates and providing training to other team members.
• Staying abreast of industry trends to introduce relevant features or advancements in the organization's storage systems
• Provide on-call support to resolve operational issues.

What you bring

The ideal candidate for this role would possess the following qualifications and characteristics:

• Hold a Bachelor's or Master's degree or display evidence of equivalent education.
• Demonstrate a customer-driven, self-motivated, and positive working attitude.
• Possess a desire to work in a dynamic context, continuously collecting and imparting knowledge and refining procedures.
• Have a minimum of 3 years of expertise in Storage and IT customer-facing roles.
• Demonstrate knowledge of storage concepts and designs, specifically with NetApp Storages.
• Show familiarity with Ceph or Openstack solutions in managing and operating an object storage footprint.
• Display a broad understanding of IT processes and best practices, particularly in areas like backup/recovery, NAS/SAN, and object technologies.
• Be prepared to be part of a team, supporting Enterprise SAN, NAS, and Object infrastructure through the planning of design, tiering, installation, configuration, and maintenance.
• Exhibit rapid and independent learning capabilities, possessing strong interpersonal, organizational, self-motivation, project management, analytical, and customer service skills.
• Demonstrate a good understanding of the DevOps framework, tools such as Github, Jenkins, Ansible, Docker, Kubernetes, Jira, and Prometheus, as well as Agile methodologies and experience in an Agile environment.
• Have experience in managing Kubernetes clusters, ensuring their high availability and overall health.
• Be able to utilize scripting languages such as Bash, Python, or GOlang to automate repetitive tasks and improve workflows.
• know about Infrastructure as Code (IaC).
• Knowledge of OpenStack, backup, and recovery solutions is an advantage.
• Must be willing to work onsite in Monterrey, Mexico. Local candidates are highly preferred.

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We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 395720 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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