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User Assistance Developer [Technical Writer] (m/f/d) for SAP Cloud ALM



Marketing & Communications, Software Engineering, IT
Sankt Leon-Rot, Germany
Posted on Friday, June 21, 2024

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

* Please note that this is a temporary position (maternity leave cover), with a contract duration of 18 months.

Summary & Role Information

You’ll be the User Assistance (UA) Developer (technical writer) for one or two development teams. You’ll develop documentation in a future-proof cloud environment, using state-of-the-art development methods.

What you will do:

  • As a User Assistance Developer/Technical Writer, you’ll describe SAP Cloud ALM and new features being developed for our users. This includes application help on the internet (SAP Help Portal), in-app help, user interface (UI) texts, terminology work, how-to videos, and blog posts.
  • You’ll be working closely with colleagues in product management, user experience (UX), and software development to learn all about the product and its features. It’s your job to explain everything to all kinds of users from the big picture down to the small details.
  • Our highly agile, feature-based, cloud-native, continuous development mode enables you to do updates daily. Being integrated into an agile Scrum team, you will profit from a frequent, personal exchange so that you can quickly react and implement changes.
  • You’ll collaborate with the central UA team, daily, to ensure cross-product consistency and support each other.

What you bring:

  • 1 or more years of experience in the field of technical writing in IT
  • Degree in English studies, or English native speaker with excellent writing skills (documentation is written in English)
  • Fluent in German (core teams are based in Germany and you’ll be required to check German translation)
  • Good knowledge of Microsoft Office (Outlook, PowerPoint, Word, Excel)
  • Experience with GitHub is a plus
  • Experience with development teams working in an agile/Scrum mode or in feature-driven, cloud-native development is a plus
  • You’re an open-minded, quick, flexible team player, embrace diversity, and have excellent communication skills
  • General openness to IT and software topics, and a passion for breaking down complicated things into simple words. If your biggest dream is to be a poet, novelist, travel guide author, or the next Don Draper, this job might require extra flexibility on your part.

Meet your team:

Become part of SAP Cloud ALM – the go-to platform for application lifecycle management for all SAP customers. Internally, SAP Cloud ALM is the flagship for the Golden Path development standard for SAP cloud applications and follows the Deploy with Confidence (DwC) model.

Our international teams work in a cloud-native, feature-driven, continuous development mode. We deploy to production daily and publish new features to customers every two weeks.

You’ll be in the central team in SAP Cloud ALM that bundles experts for technical documentation, quality, security, and daily deployment. You’ll take part in pilot cases and be a frontrunner in many aspects across SAP.

Our development teams have been working together for years in an agile Scrum mode and offer a well-established, thriving work environmen

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 395927 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid

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