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Manager AI Platform & Operations



Software Engineering, Operations, Data Science
Sofia, Bulgaria
Posted on Thursday, June 27, 2024

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you`ll do:


We are seeking a dynamic and visionary individual to join our team as Manager AI Platform & Operations. In this role, you will have the opportunity


As the Manager AI Platform & Operations you will be supporting further extension of our internal AI platform as part of a bigger agile release train. By delivering functionality and establishing a clearly defined operations concept, you are ensuring that the AI platform is being successfully adopted and used by many teams within SAP.

Especially the capability Conversational AI will be in your responsibility. In close collaboration with PM and other stakeholders, you will ensure the implementation of a strong SAP Joule roadmap for internal usage – and create custom functions for our internal customers.

Besides the platform, AI Governance is being driven and rolled out from your team. As part of the AI factory, AI Governance ensures that our AI cases are secure, compliant and adhere to the highest ethical standards.

In this role, you will lead a team of Data Engineers, ML Engineers, ML Ops Experts and POs who are embedded into our platform and use case development framework. Your focus will be to provide an environment of creativity and growth, establishing a sense of belonging and purpose to this diverse team of experts. As part of the AI and Big Data Center of Excellence you are provided with access to SAP’s top AI talent and surrounded by a supportive and collegial environment within the leadership team.

What you bring:


  • Bachelor's degree in computer science, engineering, or a related field. Advanced degree preferred.
  • Proven experience in leading AI or platform teams and driving the successful implementation of cloud-based platform capabilities
  • Proven experience in establishing devops principles and the wish to expand this to MLOps
  • Experience in managing teams with different skill sets and different stakeholders
  • Excellent leadership and communication skills, with the ability to inspire and motivate cross-functional teams.
  • Good understanding of AI technologies and concepts
  • Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
  • Proven understanding of scaling delivery across organizational boundaries


  • Experience working in scaled agile frameworks (esp. SAFe)
  • Experience with chatbot and / or Generative AI development

Meet your team:

SAP Corporate Processes & Information Technology (CPIT) department has the purpose to “Deliver and Run the Intelligent Enterprise”. CPIT is SAP’s technology backbone, combining IT excellence with process ownership. We are the most compelling reference customer of SAP, and as such, we influence product development and strategy, with our customer experience at heart. Within CPIT, the “Data Science, AI and Big Data” team has the purpose to help SAP to transform into a data-driven intelligent enterprise, by empowering SAP employees to simplify processes, leveraging AI technologies. Our vision is to be an advocate and enabler of best-in-class AI within SAP. Our mission is to deliver business value through AI in SAP’s processes and be recognized as AI Thought Leader in the market. We implement both standard SAP AI and custom built solutions across all LoBs. We are customer zero of SAP standard AI solutions and provide continuous feedback to standard development for product improvement. We provide an AI Platform and Infrastructure to entire SAP AI practitioners for building their own ML solutions in the entire ML lifecycle following MLOps methodology. Within our team, we practice a trust-based working model with emphasis on great collaboration, agility and transparency. We offer a lot of room for creativity and freedom to experiment.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 396859 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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