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Support Engineer - BTP Data Management

SAP

SAP

Customer Service, Data Science
São Leopoldo, RS, Brazil
Posted on Friday, June 28, 2024

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

Support Engineer - BTP Data Management

Please, submit your CV in English. Only CVs submitted in this language will be assessed.

Expectations and Tasks

Among other responsibilities, you should expect to do many of the following:
• Investigate and resolve critical system issues for our customers
• Analyze complex, real world, unique problems; often working in production environments
• Continuously expand your knowledge for your assigned product(s)
• Create and share Knowledge Base Articles used by customers and your colleagues
• Feel the satisfaction of delivering a solution to customers that makes their businesses run simpler and better
• Meet, work and talk with colleagues and customers from all around the world
• Become a Trusted Advisor to our customers for your product area

We’re looking for someone who thinks analytically and likes to stay curious. Are you passionate about helping customers? Do you enjoy being part of an innovative, fast-paced and fun team environment? Do you have excellent communication skills? Can you juggle multiple issues and make every customer feel like your only customer?

Education

University degree in Computer Science, Information Technology, or related areas, preferred, but not required.

Skills and Competencies
Required:
• Excellent English communication skills (written and oral)
• Excellent diagnostic and technical analysis skills
• Ability to assess, plan and troubleshoot while collecting information about the customer’s issue
• Knowledge of at least one of the following:
o Databases (SQL, Oracle, DB2, SQL Server, MySQL, etc.)
o Operating systems (Windows Server, Linux, AIX, etc.)
o Object-oriented programming (Java, C++, ABAP, etc.) and programming logic

Preferred:
• Experience troubleshooting software applications, including installation, migration and networking
• Knowledge of business and financial processes
• Experience with case tracking systems

• SAP Products & Solutions (SAP NetWeaver, SAP Business Suite, SAP Data Services, etc.)

Work Experience
• Two years’ experience working with customers in a supportive role, or as an SAP customer using above technologies

What you can expect from us:
• Support to help you excel
• An industry-leading salary and a top-notch office environment

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 398419 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.


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