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Product Owner - Product Success



Ho Chi Minh City, Vietnam
Posted on Monday, July 8, 2024

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About SAP Labs Network and SAP Labs Vietnam

SAP Labs Network is the global R&D setup where over 55,000 engineers around the world create, operate and support the most innovative enterprise solutions for SAP’s customers worldwide. SAP Labs Vietnam aims to become one of the key locations within the SAP Labs Network to support the engineering growth for SAP.

Meet your team

The Intelligent Spend and Business Network (ISBN) Product Success team has the mission to drive customer obsession across the entire ISBN product experience. Our vision is to drive a customer centric journey (process, tools, culture), leveraging automation and data driven approaches, across the ISBN portfolio to improve the product experience for our customers with the goal of improved customer satisfaction and value, consumption of our products, and improved operational efficiency.
We collaborate closely with product management and engineering across the ISBN product portfolio in addition to customers and partners to deliver faster time to value at a lower total cost of ownership.

We establish new processes, strategies and tools, to shorten time-to-value, increase adoption and improve the product experience.

SAP ISBN Product Success represents a strategic team and fast-growing area, with a strong customer focus and results-driven working mode. Covering multiple locations around the world, we bring together a diverse team of talents.

What you'll do

We are looking for a passionate and experienced Product Owner to join a new engineering team.
Customer-experience orientation. Ability to design customer – centric experiences throughout the customer decision journey.
Market orientation. Ability to deeply understand market trends, partner ecosystems, and competitive strategies in SaaS applications, specifically as it relates to product led-growth motions.
Technical Skills: Ability to go deep on technical trends, architectural questions, stack control points, road maps, and managing the development cycle.
Soft Skills: Ability to influence without formal authority, communicate with diverse groups and influence and drive change throughout the organization. Attitude of a learning organization.
Foster an environment that values and promotes curiosity, exploration, and innovation.

Expectations and Tasks

  • Develop a comprehensive of business contexts, requirements, objectives, and expectations of internal and external customers.
  • Work with the Tech Lead, Product Designer and Stakeholders to create a roadmap based on our strategy to build shared cross-product services to enhance the consistent user experience across our whole product portfolio.
  • Drive the discovery phase, including the "try and buy" process, to thoroughly uncover and understand the needs of our customers and users.
  • Align priorities and maintain a prioritized backlog across all sources of work (for example other teams’ dependencies, tech strategy…)
  • Own the team’s backlog, define, and write epics and stories in collaboration with engineers.
  • Communicate with and manage expectations towards the team and the stakeholders.
  • Manage for progress, help remove impediments to ensure delivery.
  • Be the spokesperson and ambassador of team achievements to the rest of the organization.
  • Work with all development process contributors, e.g., Product Managers, Architects, Project Management, Scrum Masters, Developers, User Assistance Developer and DevOps to establish and execute a flawless development process.

What you bring

  • University degree in science or engineering
  • Experience in agile development practices (SCRUM) test-driven development as well as domain-driven development is required.
  • Apply Agile Software Engineering principles and DevOps model for continuous delivery.
  • Ability to lead through and create progress when things aren’t clear, or the way forward is not yet well-defined.
  • Communication skills that allow you to translate between different domains and adjust to different audiences.
  • A solid toolkit and methods that help you along the path from problem to a solution delivered and adopted (prioritization, slicing and aligning scope, planning and estimation etc.)
  • An eye for non-functional requirements such as security, performance, scalability, availability, cost and operations
  • An understanding of the technical challenges and solutions that occur in today’s cloud-native, connected landscape.
  • Strong user focus and methods - discovering user needs, introducing KPIs, metrics, etc.
  • A passion for coaching and mentoring your less experienced colleagues by drawing upon your experience, skills, and knowledge to ‘give back’ to others.
  • Demonstrated expertise in leveraging product telemetry data to monitor, analyze, and gain insights into user interactions, behaviors, and patterns.

Work Experience

  • 15+ years of experience in building software products / service with a preference for experience with SaaS applications
  • Experience in working as a Product Owner or Product Manager in an agile environment.
  • Background with ERP and / or ISBN solutions
  • Experience with SAP Cloud ALM and Signavio
  • Knowhow of AI/ML
  • Worked in the global teams with high levels of collaboration.
  • Experience in cloud applications development will be an advantage.
  • Good writing & presentation skills
  • Strong communication and presentation skills
  • Understanding of business processes, spanning multiple systems, and integration scenarios


Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 398751 | Work Area: Solution and Product Management | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.