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User Experience Design Specialist - Product Success

SAP

SAP

Product, Design
Ho Chi Minh City, Vietnam
Posted on Monday, July 8, 2024

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About SAP Labs Network and SAP Labs Vietnam

SAP Labs Network is the global R&D setup where over 55,000 engineers around the world create, operate and support the most innovative enterprise solutions for SAP’s customers worldwide. SAP Labs Vietnam aims to become one of the key locations within the SAP Labs Network to support the engineering growth for SAP.

Meet your team

The Intelligent Spend and Business Network (ISBN) Product Success team has the mission to drive customer obsession across the entire ISBN product experience. Our vision is to drive a customer centric journey (process, tools, culture), leveraging automation and data driven approaches, across the ISBN portfolio to improve the product experience for our customers with the goal of improved customer satisfaction and value, consumption of our products, and improved operational efficiency.
We collaborate closely with product management and engineering across the ISBN product portfolio in addition to customers and partners to deliver faster time to value at a lower total cost of ownership.

We establish new processes, strategies and tools, to shorten time-to-value, increase adoption and improve the product experience.

SAP ISBN Product Success represents a strategic team and fast-growing area, with a strong customer focus and results-driven working mode. Covering multiple locations around the world, we bring together a diverse team of talents.

What you'll do

We are looking for a passionate and experienced User experience design specialist to join a new engineering team.

  • Deeply understand the business goal and customer goals, balancing them to create impact
  • Contribute to feature direction by suggesting ideas and enhancements to improve the overall experience
  • Own and drive the design problems from ideation to execution for the problem space or feature.
  • Analyze customer behaviors, identify opportunities to solve problems, and create cohesive, best-in-class experiences to our most challenging and high impact areas.
  • Work with all development process contributors, e.g., Product Owners, Product Managers, Architects, Project Management, Scrum Masters, Developers, User Assistance Developer and DevOps to establish and execute a flawless development process.
  • Deliver first class results, by handling your tasks with enthusiasm and personal commitment.
  • Build future-proof products using state of the art technologies.

What you bring

  • Education
    • Degree or master’s in human computer Interaction, Design or equivalent
  • Design:
    • Use quantitative data and qualitative feedback to inform the design decisions iteratively
    • Create user scenarios, user journey, wireframes, UI designs and prototypes throughout the full cycle of the product development
    • Collaborate closely with designers on the team to gather feedback, define features and contribute to the overall direction of your product area
    • Collaborate with other designers to identify opportunities for standardization and incorporate recommendations for components.
  • Process
    • Knowhow of agile development practices (SCRUM)

Work Experience

  • Comes from Cloud/SaaS and/or Digital enterprises, is used to working in high growth and fast-paced technology firms
  • Track record of design excellence and bringing high quality products to market (5 years of experience in product design or UX) with a strong portfolio showcasing product impact
  • Ability to think long- and short-term to meet the constraints of the product requests while iterating toward a future vision
  • Clear communication skill and ability to present your work to internal stakeholders at different design stages and support your decisions.
  • High curiosity. Comfortable in ambiguity and able to solve problems through building effective relationships across the organization. Ability to learn and change.
  • Worked in the global teams with high levels of collaboration.
  • Good writing & presentation skills
  • Strong customer focus

#SAPLabsVietnamCareers

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 398758 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.