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Senior WAN DevOps Engineer



Software Engineering
Bratislava, Slovakia
Posted on Tuesday, July 9, 2024

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

We are seeking Senior WAN DevOps Engineers to design, implement, and automate WAN network infrastructure, while also participating in operational activities. Ideal candidates have a strong understanding of WAN network infrastructure and the ability to administer and troubleshoot network infrastructure to deliver exceptional support to our customers. If you are a Networking Engineer (f/m/d) with experience in ISP environment, WAN Routing & Switching, Data Center Technologies and wish to be part of global team supporting world-class Cloud Operations, you could be the perfect match for this job.

We are in the midst of a great transformation inside Global Cloud Infrastructure and Delivery Network Engineering, so flexibility within the team as we evolve is a must! You must demonstrate the ability to be successful in a DevOps, agile, and team-oriented environment.

As part of a pool of shared resources, ability to juggle competing demands are key to success here. The key service areas in our 24x7 high availability, high change throughput context are:

  • Project Engineering– As a member of WAN Network Engineering Team. responsible for Planning, Design, implement and document Projects. Additionally, provide support during and after project implementation, including troubleshooting issues.
  • Incident management – Managing the next level of incident escalation beyond the help desk and Tier 2 support as last stop shop for WAN incidents (Tier 3 support).
  • Change management – Developing the transition from manual to automated execution wherever possible, and supporting change planning and manual execution where necessary.
  • Problem management – Root Cause investigation from a technology point of view, and the execution of corrective and preventative measures that arise from RCAs.

What you'll do

  • Participate in project planning, Design and Change implementation.
  • Support change preparation and execution.
  • Operate and maintain date center cloud networks, track significant problems, monitor performance, and perform upgrades to hardware and software as required.
  • Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion.
  • Address continual improvement measures as a result of the problem management process.
  • Provide senior support for deep level incident troubleshooting
  • Other support tasks, duties, and responsibilities, e.g. hardware installations, troubleshooting, and administration.

Key Performance Measures

  • Projects are delivered in line with project quality standards.
  • Ticket SLAs and KPIs are achieved.
  • Escalation procedures, policies and working practices are adhered to All records relating to Service Requests, Incidents, Change, Problems and Knowledge Management are completed accurately and within defined SLAs

What you bring

  • Minimum 5 years of experience in WAN infrastructure and/or ISP environment. Certification in Service Provider Network field is a plus.
  • Deep knowledge of the TCP/IP protocol suite required
  • Ability to implement, administer, and troubleshoot network infrastructure devices, including data center switching & routing fabric, routers, switches.
  • Proficient in vendor network operating systems (e.g. Cisco NXOS, IOS-XE, IOS-XR, Arista eOS).
  • Deep knowledge of wide area network protocols, including BGP, MPLS, Segment Routing, and data center routing and switching.
  • Network security experience is a plus.
  • Knowledge of DevOps and Agile methodology and tools (Git, GitHub, CI/CD Pipelines).
  • A self-starter able to work independently but comfortable working in a team environment.
  • Good analytical and problem-solving skills.

Strong verbal and written communication skills:

  • Command of the English language is required
  • Dedication to the concept of Continuous improvement.

Willingness to work rotating on-call shifts, 8x5 on weekdays and 24h weekends and holidays

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 396543 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.