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Cloud Database Support Developer

SAP

SAP

Software Engineering, Customer Service
Waterloo, ON, Canada
Posted on Tuesday, July 9, 2024

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Help customers solve technical issues with database software and services.

Are you passionate about database technology and customer satisfaction? Do you relish troubleshooting and solving complex problems while contributing to the development of the next generation of cloud software? If so, you might be the ideal candidate for the cloud database support developer role at SAP.

As a cloud database support developer, you will work as part of a global team to provide technical support to customers who use SAP’s cloud database services, as well as to customers who have database software installed in their own landscapes. You will communicate with customers via ticketing system, phone, and remote sessions, and use your technical expertise and problem-solving skills to diagnose and resolve issues, escalate critical cases, and provide feedback to development teams.

Main Responsibilities

  • Make code changes affecting cloud deployments
  • Respond to customer inquiries and requests regarding database software and services
  • Manage the customers experience and expectations as we work through issues
  • Analyze and troubleshoot technical issues and provide solutions or workarounds
  • Document and track customer cases using SAP’s support tools and processes
  • Collaborate with other support staff, developers, and product managers to ensure customer satisfaction and product quality
  • Keep up to date with the latest database technologies and best practices

Qualifications and Skills

  • Bachelor’s degree in computer science, engineering, or a related field
  • Excellent written and verbal communication skills, especially in demanding situations
  • At least one year of experience in software support or development
  • Ability and desire to independently learn new technologies and software products
  • Strong knowledge of database concepts, SQL, and scripting languages
  • Strong coding skills in Python
  • Working knowledge of cloud concepts and technologies like Kubernetes, Docker, Jenkins, and Helm
  • Track record of using software development best practices
  • Exhibits excellent teamwork and customer service skills
  • Demonstrates the ability to be proactive in engaging customers and colleagues
  • Experience with Jira or ServiceNow ticketing system
  • Familiarity with SAP’s products and services
  • Ability to work independently and under pressure

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 71,000 - 150,800 (CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com

Requisition ID: 396817 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid