We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do:

Summary:

Our team’s mission is to deliver a consistent and intuitive user experience for SAP’s industry-leading database, SAP HANA Cloud. With our diverse team of technical writers and user experience (UX) designers we develop clear, comprehensive guides, knowledge materials and user-centric designs. By continuously working on user assistance innovation, we stretch the boundaries of product documentation with in-app help, co-creation processes and AI.

The Role:

As a (senior) technical writer (f/m/d) on our team, you will:

• Be responsible for the creation of help content in close collaboration with developers, UX designers, product managers and other stakeholders
• Collaboratively define and review UI texts
• Research and define terminology
• Be the user’s advocate as an early tester of new technology
• Ensure linguistic correctness, technical accuracy, and usability of the content, adhering to standards and guidelines and production processes
• Participate in cross-department initiatives to improve quality, tools, processes and collaboration
• Leverage usage data and insights to guide decision-making
• Play an active role in investigating AI use cases and shaping the role of AI in user assistance

What you bring:

• University degree in technical writing, IT, communications, user experience design, new media, or a related subject
• Fluent in English, German intermediate preferred
• Several years (5+) of experience authoring technical documentation or enablement content for software solutions
• Practical experience working in content management systems
• Familiarity with databases or data management tools is a plus
• Proven ability to manage various deliverables in parallel with multiple stakeholders under tight deadlines
• Enjoy contact with people and passing on your knowledge to others
• Dependable, helpful, and you value knowledge sharing with colleagues

Meet your team:

Our HANA Experience team is a global and diverse team that combines the expertise of technical writers and UX designers to provide a desirable, harmonized, and accessible end-to-end user experience and continuous innovations for our customers. We use our passion for writing, design and technology to enhance the experience of SAP HANA Cloud and drive adoption of our database and data management products and services.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 407722 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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