We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do

PlusOne Infrastructure Engineering is the team behind the Infrastructure as a Service (IaaS) platform SAP Converged Cloud. We are running in 15 SAP owned data centers distributed world-wide. By augmenting an opinionated OpenStack distribution with bespoke services, we are meeting the demand of SAP’s cloud business. Our roadmap includes transforming SAP Converged Cloud into a public cloud offering and expanding its capabilities with new services to support SAP Business AI and SAP BTP.

We are looking for an enthusiastic Cloud Infrastructure Engineer to join the GCID PlusOne Infrastructure Engineering team. As part of this role, you will be responsible for building the technology foundation of SAPs IaaS platform, working with exciting projects within the PlusOne Converged Cloud user base. This internal and external customer-facing position is a hands-on technical role spanning across design, build, and operations with a focus on issue resolution to remove customer technical obstacles and adoption challenges. You will leverage your problem-solving expertise to help customers to realize their objectives and improve the PlusOne Infrastructure.

You will be responsible for:

• Infrastructure Architecture Design and Deployment – engineering the foundation for PlusOne across the infrastructure stack, aligning with customer business objectives and technical requirements
• Blueprints and Whitepapers Authorship: Document and share the exceptional architectural work you perform, contributing to our Documentation and knowledge base
• Strategic Resolution of Customer Blockers: Identify and resolve issues that are preventing the go-live of customer success projects by applying your technical expertise. Support discussions with stakeholders to ensure they derive maximum value from their PlusOne investments
• Elevating Customer Satisfaction: Build and maintain strong relationships with key customers and business lines. Represent the Customer's perspective, sharing insights and best practices, and collaborating with our Engineering teams to resolve challenges
• Customer/Partner Insights: Deliver valuable feedback and insights from customers and business lines to the Engineering teams, promoting continuous service improvement and innovation

What you bring

We are looking for an innovative, communicative, and self-driven individual with strong technical competence. Your expertise in creating blueprints following infrastructure design concepts is highly valued.

• Degree in Applied Sciences. Preferred field of study: Computer Science or related field. 10+ years of relevant experience in cloud/infrastructure technologies
• Systematic Approach to Complex Challenges: Demonstrate the ability to systematically tackle complex issues, maintaining a strong sense of ownership and motivation
• Excellent Communication and Presentation Skills: Exhibit excellent written and verbal communication skills, along with the ability to effectively manage critical situations through presentations
• A deep understanding of data center infrastructure, including servers, storage, networking, and data center services, with proficiency in systems integration to ensure seamless operation within the existing infrastructure
• In-depth knowledge of the entire cloud computing stack, including SaaS, IaaS, and PaaS
• Experience with cloud platforms such as AWS, Azure, Google Cloud, or OpenStack, and knowledge of virtualization technologies for hardware optimization
• Experience in evaluating hardware and software, engaging with vendors, coordinating proof of concepts, and preparing decision documents for senior management
• Deep Knowledge of Linux, open-source hypervisors, network equipment or storage systems would be a big advantage
• Experience with Capacity Planning and mapping to infrastructure would be a big advantage
• Strong problem-solving and troubleshooting abilities
• Excellent analytical skills and conceptual thinking
• A high degree of personal maturity, goal orientation, and the ability to work effectively in a geographically distributed team of highly technical design architects

Meet your team

Join the vibrant PlusOne Infrastructure Engineering team and contribute to the SAP Converged Cloud. We're at the core of SAP's cloud solutions, using the latest technologies to develop an Infrastructure as a Service (IaaS) platform that reaches 15 regions worldwide.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 406386 | Work Area: Software-Development Operations | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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