We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SAP Customer Experience helps businesses on every continent sell more goods, services and digital content through every touch point, channel and device. Join a team that promotes an empowered culture, allowing all employees the ability to contribute and to make a difference. We value people that do what it takes to deliver superior results to our customers. We embrace innovative technology and new ideas. At Customer Experience you will find a challenging work environment with smart, dynamic colleagues and abundant opportunities to demonstrate your abilities and learn new skills.

We are seeking an experienced Senior DevOps engineer to join our team for Datacenter CIS (Central Infrastructure System) and Runtime operations support. Your responsibility will focus on the reliability, stability, extensibility, supportability and security for the whole lifecycle of thousands C4C solutions and configurations our customers have deployed on new cloud native SAP C4C Cloud platform. You will work collaboratively with Cloud providers e.g. AWS, GCP and internal teams e.g. GCID, S4, CX security and partners, ensuring high availability and performance of C4C cloud platform and customer application systems.

Key Responsibilities:

• AWS, GCP, Converged Cloud Infrastructure and Runtime System Operations support.
• Converged Cloud - CC+1 + S4 SM coordination
• Capacity Management, Audit, system upsizing and downsizing
• Datacenter setup, configuration and migration
• Incidents handling and on-call support

Required Qualifications:

• Work experience as a Cloud DevOps Engineer, good knowledge and skills in AWS, GCP, Azure.
• Experiences in troubleshooting and investigation for urgent cases or major incidents, be able to lead the technical analysis.
• Knowledge in Converged Infrastructure or SAP Converged Cloud Infrastructure.
• Extensive working experience in operation support or project management.
• Datacenter/System migration experience, knowledge of HANA DB, ERP an asset
• Good communication and collaboration skills.
• Ability to multitask and prioritize tasks even under stressful conditions.
• Positive attitude and a strong commitment to delivering quality work.
• Bachelor’s degree in computer science or software engineering or an equivalent
• Familiarity with Linux OS, Windows, Python, Ansible, Apache, API etc.

Preferred Qualifications:

• Understand the security concepts, some experience in OS patching process.
• Knowledge of Networking, DNS, LDAP, Firewall
• Relevant training and/or certifications would be asset

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 409284 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.