Report To: Sr. Director of Operations I Department: Operations Team I Location: Pasadena, CA (Hybrid)

Why You’ll Love Working Here:

• Strong track record of providing an inclusive culture of belonging and empowerment in an entrepreneurial environment.

• We pay 100% of the Health, Dental & Vision premiums for the employee; 80% for the employee’s family. Additionally, we offer PTO (17 days for the 1st 5 years of employment) & up to 10 company paid holidays.

• Nurture your personal & professional growth by taking advantage of our comprehensive learning and developmental resources.

What You’ll Be Doing:

Supplyframe, a Siemens company, is an innovative and rapidly growing leader in the electronics component industry. We are seeking an experienced mid-level IT Support Specialist. This person should be self-driven, eager to learn and ready to adapt to our growing company and IT team. Responsibilities include day-to-day field support for all the IT needs of a globally distributed corporate workforce, primarily supporting Apple computers and applications, employee account management, mobile device management, security, and networking.

• Support our growing IT needs, specifically with Apple laptops/devices

• Employee account management for a wide array of applications

• Mobile device management, inventory, and security

• Support the needs of the global workforce in connectivity requirements

• Be on call to troubleshoot and resolve IT/network-related incidents

• Potential domestic or international travel

• Learn, grow and develop your skills

We provide a supportive environment to help you develop and advance your skills. We also offer opportunities to attend work related learning conferences!

Who/What We Are Looking For:

• A degree is preferred and/or at least 2 years of relevant experience required

• Extensive Apple IT expertise (certifications, experience or working at Apple)

• Administrator level experience with Microsoft Office 365 and Teams

• Administrator level experience working with Google Workspaces

• Experience with Jamf or comparable mobile device management tools

• CompTIA network+, JNCIA, CCNA or any comparable network certifications/experience

• The ability to communicate effectively and manage expectations with customers of the networking infrastructure

• Demonstrate leadership and self-starter abilities as well as lateral thinking and creative problem solving

• Strong communication and interpersonal skills

• Passionate about technology, learning new skills and challenging yourself

The salary range for this position is $80,000 to $85,000 and is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate’s work location as well as additional factors, including job-related skills, experience, and relevant education/training.

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