Welcome to SkillLab

At SkillLab, we envision a world where everyone has a pathway to employment. We enable and lead a radical change - a focus on a skill-based approach to employment services. Our AI-driven technology creates more inclusive and efficient labor markets by empowering people to turn their skills into careers. SkillLab is working with employment and career services in 25+ countries and seeks to transform labor and education markets globally.

Your opportunity

• You’ll become an expert in the needs of employment agencies and job seekers. You’ll bring this knowledge back to the company to help build empathy for our users.
• Your work will inform the development of critical pieces of our product. Through your evaluative and foundational research, you will improve career guidance outcomes for thousands of job seekers around the world.
• You will play a pivotal role in helping to foster a data-informed, user-centered mindset at SkillLab.
• You will experience the culture of a technology start-up and work in an international environment with SkillLabers from +20 countries.

Your team

You will join our User Experience team as a User Experience Researcher in Amsterdam. You’ll work alongside designers on the team, and collaborate closely with the product management and software development teams throughout the product development process.

We are proud of the people we collaborate with and excited to work at a company with a strong social mission. We hope you will be too!

Your impact

• Plan and conduct formative user research to help us better understand the people and organizations using our product, and how it fits into their broader career guidance ecosystems
• Conduct evaluative usability testing to ensure that our product meets the expectations of clients, administrators, and users
• Synthesize research insights and report findings to stakeholders across the company
• Help us ‘land’ product features by monitoring and understanding their usage after launch, and identifying opportunities for improvement
• Proactively identify blind spots in our understanding of our users and clients, and plan and execute research programs to address them