Service Now Analyst / Developer
Sonova Group
Who we are
At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.
Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,
Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.
Warszawa, Poland
Service Now Analyst / Developer
The ServiceNow team at Sonova is a small global team responsible for developing and governing the company’s ServiceNow platform, supporting around 2,000 users worldwide.
Working in a lean setup with a Product Owner and Developers, the team owns platform architecture, standards, and roadmap while partnering with external vendors for larger initiatives. The environment is ITSM-focused (CMDB, Asset Management, integrations) with a structured DEV–TEST–PROD model and regular upgrades, offering strong ownership and real impact on the platform’s evolution
More about the role
- Configure and implement ITSM modules in collaboration with Global IT Service and Application Managers
- Design and maintain ServiceNow workflows, automations, catalog items, and platform configurations
- Manage ACLs, scripts, business rules, and day-to-day platform administration
- Support users and coordinate with support teams and external partners
- Participate in CAB and ensure security, compliance, and license planning
- Contribute to ongoing improvements, maintenance, and ServiceNow projects
More about you
- Minimum 3 years of experience as a ServiceNow Developer
- Degree in Business Administration, Computer Science, IT, or equivalent experience (ITIL certification is a plus)
- Solid experience with the ServiceNow platform and integrations (e.g., Jira, SAP)
- Knowledge of ITSM processes, Configuration management Database, DR, SLA and infrastructure
- Strong analytical and problem-solving skills with high quality standards
- Able to prioritize effectively, work independently, and show resilience
- Service-oriented, reliable, and collaborative with strong interpersonal skills
- Experience working in Agile project environments
- Good command of Microsoft 365 and Windows
- Strong written and spoken English
More about what we offer
As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.
Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
