Company Description

TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.
The drive to keep on pushing boundaries is part of our DNA: TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence.
With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, TeamViewer is a truly diverse and global company. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. We offer an open and dynamic work environment where employees are enabled to learn, grow and make an impact.

So don’t wait – join the winning team and help us shape the future of remote connectivity.

Job Description

At TeamViewer we are passionate about creating exceptional user experiences that drive customer satisfaction and business success. Our team of dedicated UX Researchers plays a pivotal role in shaping our products and services by providing valuable insights from user research. We are looking for a talented Senior UX Researcher to join our growing team and contribute to our mission of delivering customer-centric solutions.
As an UX Researcher (intermediate level), you will play a key role in understanding our users and translating insights into design decisions. You will work within the UX team to conduct impactful research that enhances our product's usability and user satisfaction.

Here are some of your responsibilities:

• Assist in all stages of the research process, from planning to reporting
• Conduct usability tests, interviews, surveys, and other research methodologies
• Analyze user feedback and data to identify trends and user needs
• Help create user personas and journey maps
• Communicate research findings to the design and development teams
• Contribute to the maintenance of a repository of research-based insights

If you are a dedicated UX Researcher who is excited about applying the Jobs To Be Done framework to create exceptional user experiences, we encourage you to apply and be a part of our mission to deliver customer-centric solutions at TeamViewer.

Qualifications

• Bachelor's or Master's degree in Human-Computer Interaction, UX Design, Psychology, or a related field
• Demonstrable knowledge in UX research and experience with user-centered design
• Familiarity with the Jobs To Be Done framework is a plus
• Understanding of user-centered design principles
• Proficiency in various research methods and tools
• Strong communication and presentation skills
• Ability to work effectively in a collaborative, cross-functional team environment
• Good analytical and problem-solving abilities
• Motivated for personal development, contribution, and support of designers, sharing experiences and approaches with colleagues

Additional Information

• Onsite Onboarding in our HQ office for an optimal start
• Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.