Job Description

This role will play in supporting accurate, efficient, and effective financial reporting processes within the Blackline platform, thus contributing to the overall integrity of an organization's financial reporting. Technical competence and a thorough understanding of accounting and financial issues in quality assurance within Blackline systems is an essential part of this role. This is a highly collaborative position requiring partnership with Global Accounting, IT, Blackline Support and other internal teams to create strong internal controls, governance, and improve data quality and operational efficiency within Blackline.

Responsibilities:

• Act as the primary point of contact for all Blackline-related inquiries within the organization.

• Configure account reconciliations, tasks, and templates within the Blackline system.

• Ensure the accurate mapping of General Ledger accounts to Blackline tasks.

• Monitor the timely completion of month-end close activities within Blackline, ensuring compliance with deadlines.

• Provide training and support to end-users to effectively utilize the Blackline system.

• Troubleshoot and resolve any Blackline system issues reported by users.

• Oversee the integrity of financial data within the Blackline application.

• Work closely with the global team to implement best practices and maintain consistency across the organization.

• Coordinate with internal IT and Blackline support for system upgrades, maintenance, and any integration projects.

• Develop and maintain documentation of Blackline processes, controls, and procedures.

• Produce regular reports on system usage and reconciliation status for management review.

• Stay abreast of new Blackline features and functionalities and assess their applicability to organizational processes.

• Develop and implement quality assurance policies and procedures for the Blackline processes.

• Conduct regular quality checks on reconciliations and other Blackline tasks to ensure accuracy and completeness.

• Identify and document system and process issues that may lead to inaccuracies in financial reporting.

• Monitor adherence to control procedures and compliance regulations like Quarterly Control Compliance and Annual Risk Assessment.

• Report on quality assurance activities, findings, and improvements to senior management.

• Handles tasks or projects delegated or assigned by Management or Stakeholders..

Requirements:

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.

• Proven experience working with Blackline.

• Strong understanding of accounting principles and financial reporting.

• Experience with ERP systems, such as Netsuite or similar.

• Familiarity with IT general controls and system implementation practices

• Detail-oriented with a strong analytical mindset.

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Ability to train and support users with varying degrees of financial system expertise.

• A problem-solver who can troubleshoot technical and accounting issues.

• Strong project management skills and the ability to work within tight deadlines.

• Pro-active individual who has the ability to work with a diverse team.

• Willing to work on shifting schedules to accommodate different time zones per global business requirements during critical/ closing periods.

#LI-ML12

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.