Job Description

Foundation Secure is a security engineering team focused on providing safe AWS cloud environments in which the rest of the Zendesk Engineering organization can build products. Our team builds tools to enable other engineers to build secure infrastructure, provides governance across our AWS accounts, and provides our Security organization with the information needed to act on threats and misconfigurations in our cloud infrastructure.

We are looking for a Software Engineer to join our team that has experience with the AWS cloud service, an interest in cloud security/cloud governance, an aspiration to build software that makes our job and other teams’ jobs easier, and a desire to apply DevOps principles to our organizational needs in the cloud.

What you’ll be doing

• Build and maintain the baseline governance and security standards for AWS infrastructure at Zendesk for all of our AWS accounts.

• Take ownership of critical services within Foundation Secure, including our services that build and validate our golden images for containers and virtual machines.

• Take ownership of projects for both software engineering and operational deliverables.

• Participate in feedback cycles with Foundation Secure leadership to ensure alignment.

• Collaborate with other Foundation teams to deliver a secure AWS environment for Zendesk engineers to operate within.

• Own the roadmap for the team aligned with business priorities and the roadmaps of other teams across the company.

• Coach engineers to help them achieve success, develop their skills, and push them forward in their careers.

What you bring to the role

• Required:

  • Experience building services using AWS Services.

  • Proficiency in a programming language and willingness to learn other languages

  • Experience with common AWS architectural patterns for web applications, storage backends, and serverless applications.

  • Devops experience solving operational problems with automation, scripting, and software development.

• Preferred:

  • AWS cloud governance experience using

  • Organizations, GuardDuty, IAM, Lambda, Cloudtrail, etc.

  • Experience with infrastructure-as-code tools like Cloudformation and/or Terraform.

  • Proficiency in the Go and/or Python programming languages.

  • An analytical approach to problem-solving, you believe the best decisions are made when they are backed by data.

  • Demonstrated desire to learn new technologies and programming languages as our team and responsibilities evolve over time.
    

Existing Tech Stack

• AWS Architecture and Infrastructure

  • Infrastructure as code with Cloudformation/Terraform/SDKs

• Go & Python Software Stacks

  • AWS Lambdas

  • GitHub Actions

  • CLI Tools

• Open Source Tools

  • Cloud Custodian

  • Terraform Providers

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The Poland annualized base salary range for this position is zł297,000.00-zł445,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.