Golang Software Engineer II
Ultimate.ai
Kraków, Poland
Job Description
Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.
We’re seeking a Golang Software Engineer II to join the Workforce Management product team - Zendesk’s AI-powered solution for forecasting, scheduling, and agent performance tracking. In this role you’ll design and deliver scalable backend systems that power features used by thousands of customers and millions of end users, helping organizations optimize workforce efficiency through reliable, data-driven automation.
What you’ll be doing
Design, implement, test, and maintain backend services in Go that support Workforce Management features and customer-facing functionality.
Deliver end-to-end features: participate in discovery, estimate work, implement changes, write tests, and support releases to production.
Collaborate with product managers, SREs, QA, and other engineers to translate requirements into reliable, maintainable solutions.
Write clear, well-tested code and give/receive constructive code reviews to raise team quality and shared knowledge.
Diagnose and resolve production issues, improve observability, and contribute to incident response and postmortems.
Help identify and tackle technical debt by proposing practical improvements and breaking work into manageable tasks.
Contribute to team practices around CI/CD, testing, and monitoring to improve deployment safety and operational reliability.
What you bring to the role
2+ years professional software engineering experience, with 1+ year building backend services in Go (Golang) in production.
Solid understanding of REST API design, microservice patterns, and service-to-service integrations.
Practical experience with relational databases (PostgreSQL or MySQL) and writing efficient queries.
Comfortable working with containers (Docker) and familiar with cloud environments (AWS preferred).
Familiarity with basic distributed systems concepts (timeouts/retries, idempotency, backpressure) and automated testing practices.
Good debugging and troubleshooting skills, with an attention to performance and reliability.
Strong communication and collaboration skills; a team player who shares knowledge and supports continuous improvement.
Preferred qualifications
Experience working with PHP/Laravel or in polyglot service environments.
Exposure to event-driven systems and messaging platforms (Kafka or similar).
Familiarity with observability and error-tracking tools (Datadog, Sentry) and basic SLO/SLI concepts.
Experience with CI/CD tooling (GitHub Actions, Jenkins) and container orchestration (Kubernetes).
Prior experience in Workforce Management, scheduling, or forecasting domains is a plus.
Our tech stack
Backend: Go, PHP, Laravel
Frontend: JavaScript, TypeScript, React, Redux
Data & APIs: PostgreSQL, MySQL, ClickHouse, Kafka, Redis, REST, GraphQL Cloud & Infra: AWS, Terraform, Docker, Kubernetes, Spinnaker
Monitoring & Observability: Datadog, Sentry
What You’ll Get from Us
The opportunity to grow by tackling challenging problems and driving high-impact software initiatives.
Collaboration with a team of passionate individuals who enjoy what they do and are always willing to help.
Freedom to innovate – bring your ideas, experiment, and make a real impact.
A global, collaborative work environment where you can connect with amazing people worldwide.
... and all the benefits to support your well-being and work-life balance:
Flexible working hours and flexible, hybrid environment (we work two days per week from our amazing Kraków office).
Extended Stay Program (you can work up to 90 days outside of your country of jurisdiction).
Employment Contract with Competitive Salary and IP Tax Relief.
Professional Development Funds and internal training to help you develop new skills and grow your career.
Premium medical insurance (including dental & physiotherapy) plus private life insurance.
Well-being package (incl. Employee Assistance Program and Mental Health Support as well as Additional Days Off).
Family-Forming support: 16 weeks of paid paternity leave and inclusive fertility and hormonal health benefits via Carrot Fertility.
Competitive benefits package designed to support your lifestyle - including access to MyBenefit platform with multiple MultiSport Card Options.
Long-Term Incentives: LTIP Bonus as well as Recharge Leave - 4 weeks of paid leave following 5 years of continuous service.
… and all the in-office perks such as lunches, massage sessions, specialty coffee etc.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
