Job Description

About the Role

At Zendesk, we are building something that matters—AI-powered products that help people deliver better service, at scale, every day. To do that, we are shifting the paradigm of what it means to be a recruiter. We are no longer order-takers; we are strategic business partners.

Zendesk is looking for a strategic Senior Talent Advisor to lead and support hiring across GTM with heavy focus on Sales hiring, based in Singapore.

In this role, you will use cutting-edge AI technologies to eliminate the manual, administrative grind of recruiting so you can focus on what matters most: market intelligence, deep stakeholder influence, and human connection. You will act as a consultant to our senior leaders—using data to challenge assumptions, guide workforce planning, and lead the recruitment process with absolute authority.

Key Responsibilities:

Stakeholder Leadership & Influence

• Consultative Advisory: Partner closely with senior leaders to shape hiring decisions, compensation, offer strategy, and role scope, successfully negotiating on unrealistic requirements using local market data.

• Process Ownership: Own the "How" of the hiring lifecycle. Boldly manage your stakeholders to ensure tight interview loops, rapid post-final feedback turnarounds, and elite candidate care.

• Compelling Storytelling: Spend your candidate interactions passionately selling the Zendesk mission and culture, serving as a compelling brand ambassador rather than just a checklist evaluator.

• Regional Collaboration: Partner cross-functionally with regional TA peers to ensure alignment on global initiatives, employer branding, and diversity outreach programs.

Data-Driven Market Intelligence

• Market Mapping: Use AI and talent intelligence platforms to extract real-time market data, local salary benchmarks, and competitor talent flows across the region.

• The Funnel-First Approach: Diagnose hiring bottlenecks by presenting clear data funnels to prove whether a blocker is a sourcing issue or an unrealistic hiring bar.

• Predictive Pivoting: Recognize early when a search is stalling and proactively use data to pitch strategic pivots.

AI-Amplified Sourcing & Operations

• Prompt-to-Source: Leverage advanced AI sourcing tools to build hyper-targeted talent pipelines, moving past basic Boolean strings.

• Automated Engagement: Architect and optimize automated outreach sequences and AI-driven response management, maintaining a high-touch, personalized candidate experience at scale.

• Workflow Automation: Actively find ways to automate low-value tasks to maximize your time spent interviewing and advising.

What You Bring

• The Experience: 5+ years of full-cycle recruiting experience in a fast-moving, international corporate environment, with a track record of hiring in Sales functions.

• The AI Mindset: You possess a clear sense of how to leverage generative AI and automation to optimize your workflow, paired with strong judgment regarding data privacy, confidentiality, and mitigating algorithmic bias.

• The Strategic Influencer: Exceptional consultative and stakeholder management skills with a "diplomat's backbone"—capable of delivering hard market truths to senior leaders smoothly, backed by undeniable data.

• Commercial & Regional Acumen: Deep understanding of regional labor markets, compensation models, internal mobility, and how talent strategy drives business outcomes.

Why Join Us?

We don't micromanage your metrics or expect you to spend 8 hours a day manually scanning LinkedIn profiles. We provide you with the tech stack to automate the noise, and the autonomy to actually consult, build relationships, and drive business growth.

Are you ready to stop recruiting and start advising? Apply today!

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.