JOB TITLE: Senior Manager - DevOps, Solution Factory, D&A

LOCATION: Bangalore

ABOUT UNILEVER:

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

ABOUT UNIOPS:

Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.

UniOps’ purpose unleashes the power of people, experiences, technology, data, and performance to deliver experiences that grow, fuel, and protect Unilever and our stakeholders.

The Data and Analytics (D&A) team plays a critical role in driving Unilever’s Growth and Fuel for Growth, empowering our people to make smarter and faster decisions to unlock value. Our vision is to transform Unilever to become truly Data Intelligent, delivering superior performance through data-driven decisions.

About D&A – Context and Vision

Digital technology is transforming business, creating huge amounts of data. Our belief is that those companies that can truly harness data and deploy analytics at scale, will be those that succeed in the future.

Our vision is to elevate data and data use across Unilever, to transform Unilever into a Data-Intelligent enterprise, where every decision and action is powered by the best data and advanced analytics (AI) to deliver on our business goals. It’s about empowering our employees, helping them to make smarter and faster decisions and freeing up their capacity to focus on growth and the decisions that matter. Decisions about our categories, brands, channels, key markets, and our people.

We are helping to lead Unilever into the Future of Work, combining the best of human intelligence and machine through data-intelligent decision-making.

Who we are and what we do.

We are a passionate team of over 350 data experts, data scientists, information experts, technical specialists, and business analysts. We operate as ‘One D&A’, made up of Global engagement and expertise teams, based in our key hubs including India, the UK, and US, and local UniOps in Market D&A teams, based in our key markets. Together, we combine the best of global for scale and efficiency, and local for intimacy and impact.

‘We are in the midst of a paradigm shift where the intelligence of machines will complement human ingenuity to do good, do better and smarter” – Sanjiv Mehta, Unilever President, South Asia

Our key objectives as D&A are to:

Set the Unilever data strategy and lay the foundations to maximise the value of our data​. Deliver the connected Data Platform to accelerate access to integrated and trusted data at scale across the company for analytics and decisions​. Embed core data and analytics capabilities, leading to automation, AI, and Big Data to boost Unilever’s decision intelligence. Lead the Data and Analytics Culture to build a future-fit workforce that values and adopts data-intelligent decision-making across all levels.

We are also passionate about powering our growth with purpose, building a diverse and inclusive team and culture, for example through our #WomenInData program, and continuing to innovate in the use of data and AI to meet our sustainability goals.

This is an exciting new role in the Data & Analytics, which is tasked to deliver maximum value from data to drive business and organization performance.

Role Profile

This role will focus on leading a DevOps team to manage portfolio of data and analytics products to ensure smooth operations of data & analytics products. DevOps is integral part of Solution Factory offering to maintain analytics products and deliver value to business by on time delivery of data refreshes.

To be successful, the candidate should thrive working with both vendor teams and Product teams. The candidate will also coordinate with the Delivery Leads, Product Managers to ensure IT Service Management delivered to UniOps SLAs.

Key Accountabilities

• Team Leadership – Supervise, Lead DevOps team of service managers and multi-vendor application support teams to ensure smooth operations of the DevOps products.

• Service KPIs reporting framework and track KPIs to meet UniOps SLA for Incident Management, On-Time-delivery following IT Service Management principles.

• Collaborate – Work with Product Managers, Delivery Leads to devise optimal application support strategy and deliver smooth BAU operations and periodic service review.

• Manage third parties delivering application management service and act as a point of escalations for issues related to application management and DevOps Processes and ensuring appropriate resources are engaged.

• Engage third parties & manage resources for smooth delivery of BAU service.

• Own and execute strategies for effective transition-to-service (T2S) processes following UniOps framework and ITIL best practices.

• Own and manage cyber security/info-sec compliance for BAU Products, technical upgrades, keeping environments current and aligned to Technical Design Authority Guidelines.

• Continuous cost optimisation for products in BAU for responsible cloud services consumption.

• Continuous improvement feedback to delivery leads for continuously optimise the Product Architecture and designs for smooth BAU management.

All About You -

Essential:

• Extensive 15+ years of in application support, IT Service management, specifically within data and analytics environments, working with cross functional and multi-location teams.

• Bachelor's degree in a professional or management discipline

• Experience and deep understanding of Agile/DevOps/ lifecycle from conception to delivery in Data & Analytics area

• Technical knowledge on Cloud based data and analytics tools and technologies, specifically Azure, Data Lake Store, SQL DW and Hadoop

• Excellent verbal, written and interpersonal communication skills to effectively run project communications and partner expectations at all levels of the organization.

• Makes reasonable judgments quickly and adjusts thinking to assimilate new information.

• Possesses highly effective analytical thinking to develop solutions, make recommendations, or propose action plans.

• Ability to learn new tools, technologies, and process quickly.

• Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment.

• Strong organizational and troubleshooting skills with precise attention to detail.

• Negotiation and influencing skills.

• IT knowledge to enable interactions with a multi-disciplinary IT team, including knowledge of architecture management, security management, quality management, capacity management, application development and testing, lifecycle management, service level management, IT operations.

• Experience of working in a global IT organization with multi-sourced and offshore environment

• Experience and cultural awareness required to take a role in a globally distributed team.

• Shown track-record of managing DevOps operations for large and complex global projects.

• Good understanding of current and emerging Cloud technologies in Information management, and their potential business impact

• Thorough understanding of applicable standards and procedures including technical, quality, safety, and financial matters across all areas of service delivery

Desirable:

• Professional certification (ITIL, Agile methodologies, PMI, CMI, Chartered IT Professional etc.) is a Plus

• Domain expertise in Analytics IT Service Management

• Working knowledge in any of D&A technicalities such Informatica, ADF, ADLS, Hadoop etc.

What do we offer:

From our foundation, Unilever has been a purpose-driven company. Today, our purpose is to make sustainable living commonplace. We are working to create a brighter future every day with brands and services that help people feel good, look good and get more out of life. That includes us – the people who work for Unilever, as well as the world around us. Unilever’s flexible rewards and benefits are designed to help us all have sustainable households, for whatever life stage you are at now and in the future.

These include:

• Great work environment

• Flexible work environment built on trust and autonomy.

• Pension scheme

• Employee Assistance Program for you and your family

• Well-being hub with access to benefits such as Healthcare, eye tests, health checks, occupational physio

We are a key advocate of well-being and offer a variety of support for our people including hubs, programmes, and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.

And last but certainly not least - the chance to be a part of a dynamic team with the backing of the globally renowned Unilever brand.

Our commitment to Equality, Diversity & Inclusion

Diversity at Unilever is about inclusion, embracing differences, creating possibilities, and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing the development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Unilever embraces diversity and encourages applications from people with a disability. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. Candidates will be asked at the time of their application if any support or reasonable adjustments to complete their application and any subsequent recruitment journey with us at Unilever.