JOB TITLE: DevOps Assistant Manager

LOCATION: Bangalore

ABOUT UNILEVER:

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

ABOUT UNIOPS:

Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.

Business Background

UniOps’ purpose unleashes the power of people, experiences, technology, data, and performance to deliver experiences that grow, fuel, and protect Unilever and our stakeholders.

The Data and Analytics (D&A) team plays a critical role in driving Unilever’s Growth and Fuel for Growth, empowering our people to make smarter and faster decisions to unlock value. Our vision is to transform Unilever to become truly Data Intelligent, delivering superior performance through data-driven decisions.

About D&A – Context and Vision

Digital technology is transforming business, creating huge amounts of data. Our belief is that those companies that can truly harness data and deploy analytics at scale, will be those that succeed in the future.

Our vision is to elevate data and data use across Unilever, to transform Unilever into a Data-Intelligent enterprise, where every decision and action is powered by the best data and advanced analytics (AI) to deliver on our business goals. It’s about empowering our employees, helping them to make smarter and faster decisions and freeing up their capacity to focus on growth and the decisions that matter. Decisions about our categories, brands, channels, key markets, and our people.

We are helping to lead Unilever into the Future of Work, combining the best of human intelligence and machine through data-intelligent decision-making.

Who we are and what we do

We are a passionate team of over 350 data experts, data scientists, information experts, technical specialists, and business analysts. We operate as ‘One D&A’, made up of Global engagement and expertise teams, based in our key hubs including India, the UK, and US, and local UniOps in Market D&A teams, based in our key markets. Together, we combine the best of global for scale and efficiency, and local for intimacy and impact.

‘We are in the midst of a paradigm shift where the intelligence of machines will complement human ingenuity to do good, do better and smarter” – Sanjiv Mehta, Unilever President, South Asia

Our key objectives as D&A are to:

Set the Unilever data strategy and lay the foundations to maximise the value of our data​. Deliver the connected Data Platform to accelerate access to integrated and trusted data at scale across the company for analytics and decisions​. Embed core data and analytics capabilities, leading to automation, AI, and Big Data to boost Unilever’s decision intelligence. Lead the Data and Analytics Culture to build a future-fit workforce that values and adopts data-intelligent decision-making across all levels.

We are also passionate about powering our growth with purpose, building a diverse and inclusive team and culture, for example through our #WomenInData program, and continuing to innovate in the use of data and AI to meet our sustainability goals.

UniOps’ purpose unleashes the power of people, experiences, technology, data, and performance to deliver experiences that grow, fuel, and protect Unilever and our stakeholders.

The Data and Analytics (D&A) team plays a critical role in driving Unilever’s Growth and Fuel for Growth, empowering our people to make smarter and faster decisions to unlock value. Our vision is to transform Unilever to become truly Data Intelligent, delivering superior performance through data-driven decisions.

About D&A – Context and Vision

Digital technology is transforming business, creating huge amounts of data. Our belief is that those companies that can truly harness data and deploy analytics at scale, will be those that succeed in the future.

Our vision is to elevate data and data use across Unilever, to transform Unilever into a Data-Intelligent enterprise, where every decision and action is powered by the best data and advanced analytics (AI) to deliver on our business goals. It’s about empowering our employees, helping them to make smarter and faster decisions and freeing up their capacity to focus on growth and the decisions that matter. Decisions about our categories, brands, channels, key markets, and our people.

We are helping to lead Unilever into the Future of Work, combining the best of human intelligence and machine through data-intelligent decision-making.

Who we are and what we do

We are a passionate team of over 350 data experts, data scientists, information experts, technical specialists, and business analysts. We operate as ‘One D&A’, made up of Global engagement and expertise teams, based in our key hubs including India, the UK, and US, and local UniOps in Market D&A teams, based in our key markets. Together, we combine the best of global for scale and efficiency, and local for intimacy and impact.

‘We are in the midst of a paradigm shift where the intelligence of machines will complement human ingenuity to do good, do better and smarter” – Sanjiv Mehta, Unilever President, South Asia

Our key objectives as D&A are to:

Set the Unilever data strategy and lay the foundations to maximise the value of our data​. Deliver the connected Data Platform to accelerate access to integrated and trusted data at scale across the company for analytics and decisions​. Embed core data and analytics capabilities, leading to automation, AI, and Big Data to boost Unilever’s decision intelligence. Lead the Data and Analytics Culture to build a future-fit workforce that values and adopts data-intelligent decision-making across all levels.

We are also passionate about powering our growth with purpose, building a diverse and inclusive team and culture, for example through our #WomenInData program, and continuing to innovate in the use of data and AI to meet our sustainability goals.

Role Profile

Unilever's DataLake is a core data ecosystem that plays a crucial role in the company's digital transformation. Based on Microsoft Azure technologies, it provides a centralized platform for storing, managing, and analyzing data from various sources. The Data Lake program aims to democratize access to all internal and externally available data in a secure and trusted way. This will enable the organization to build advanced data and analytics capabilities, including predictive modeling, artificial intelligence, and machine learning. By doing so, Unilever can improve productivity, deliver savings, drive growth, and become more data intelligent. As a part of the Universal Data Lake, the DevOps & Service Manager role is a critical position responsible for ensuring the smooth operation of IT services. The role involves managing the delivery of IT services within the agreed scope and service level agreements. The DevOps & Service Manager also ensures that application uptime is maintained, and greater customer satisfaction is achieved. This is accomplished by implementing best practices for service management, monitoring, and incident management. Additionally, the role involves collaborating with various stakeholders to identify opportunities for service improvement and implement them. Overall, the DevOps & Service Manager plays a vital role in ensuring that Unilever's DataLake program is a success. Through their efforts, the organization can harness the power of data to drive innovation, improve operational efficiency, and deliver value to customers.

Key Accountabilities

Following are the verticals that a Delivery & DevOps manager would be responsible for:

• Application Support and Maintenance – Ensuring our services are available and fit for purpose.
• Stakeholder management – Build working relationships with Data CoE, SMEs and downstream consumers.
• Vendor management – Managing relationships with the Service provider.
• Resilience and Availability – Ensure Availability and Resilience of Applications and Platforms.
• Innovate, Improvise, Deliver and Impart Benefits

Driving value with Service Management

• Ensure that the Service Providers deliver IT services (Application Support and Application Maintenance) by the agreed scope & service level agreement (SLA) for UDL, by all applicable performance metrics, including SWOT, KPIs, user satisfaction targets, operating level agreements and underpinning contracts.
• Ensure that Service Providers resolve incidents and issues efficiently and effectively that the root cause analysis studies are conducted, and clear improvement plans are identified.
• Ensure that service requests (SRs) are implemented according to the agreed SLA.
• Establishes problem resolution procedures and defines consequences of non-compliance.
• Works with the required resolution teams and Stakeholders during issue escalation for coordination, planning, and reviews
• Work with Service Providers to plan for progressively reducing incidents, and improving the availability of services and data; thereby increasing user/client satisfaction.

Vendor Management

• Engage with Third Party Vendor teams to deliver Service Levels.
• Ensure the right level of skills and knowledge always exists within teams to be able to run Application Support operations.
• Partner with Suppliers to together deliver a World Class DevOps Operation Organization.
• Proactively manage risks and communications

Resilience and Availability

• Bring in or operate proactive measures to measure service performance.
• Plan for and ensure Proactive Application maintenance to prevent unplanned disruption due to incompatibility of software versions & incomplete/untested release packages
• Ensure high availability of Applications to the Unilever business by designing and deploying high-quality maintenance plans, covering backup, archiving, housekeeping, health checks, job runs, administration, etc.
• Working in coordination with the Program Innovation teams and managing the transition of application management responsibility from the Innovation team to the Application Maintenance Team.
• Ensure minimal business disruption. In case of a disruption, resolve the issue and the root cause with less downtime.

Innovate, Improvise, Deliver and Impart Benefits

• Identify innovative solutions with new and/or existing toolsets to deliver cost-effective, efficient, robust and resilient solutions to BI Landscape. Engage with Technology Counterparts and scout external markets for cutting-edge solutions in the market.
• Own innovation in solutions within the platform. Deliver purposeful innovation in solutions, processes and controls.
• Manage and deliver the sprints via the Solution factory team.
• Maximize Benefits, sweat assets, identify unused capabilities within the toolset and maintain optimal utilization of features against capital invested in assets/licenses.

All About You

We encourage you to apply if you meet 80% or more of what we’re looking for below. We understand not everyone will meet all the requirements, but you might have skills we didn’t know we need!

Essential Experience

• Education - Bachelor’s in engineering, Computer Science required, and Masters/MBA preferred.
• Detailed knowledge of Azure technologies and cloud architectures to support Ingestion solutions.
• Relevant professional certification (MS Azure, Cloud, ITIL, CMMI, SAP Certification or PMP) will be an added advantage.
• Knowledge of areas such as software development lifecycle,
• Deep understanding of Agile/DevOps development lifecycle from conception to delivery
• Is familiar with all aspects of Application Support & Maintenance and Service Delivery.
• Expert verbal, written and interpersonal communication skills to effectively manage project communications and stakeholder expectations at all levels of the organization.
• Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment.
• Demonstrates the ability to make, and take responsibility for, sound and far-reaching decisions on major technical and service delivery issues.
• Has the experience and cultural awareness required to work effectively with a global team.
• Proactive Attitude to learn and explore new developments in the field of cloud/azure which is beneficial to Unilever.
• Overall 6+ years of experience in IT

Desirable Experience

• Has extensive previous experience at Unilever or a similar organization in IT application support and maintenance processes, operating ITIL / PRISM processes and working with external support relationships.
• Knowledge in IT strategy, IT process excellence, Six Sigma, IT portfolio management, ERP packages.

Key Skills Required

Professional Skills (foundation/practitioner/mentor)

• DevOps - Practitioner
• Data & Analytics Strategy – Mentor
• Analytics Solution Design - Practitioner
• Data lifecycle management – Foundation
• Qlik/ETL Tools - Foundation

Leadership Skills

• Demonstrates strong "Inner game":
  • Strong Design Thinking/Agility and innovation mindset – intellectually curious, constantly looking to develop, embraces change with sense of urgency and enjoys positively challenging status quo
  • Personal drive and ability to inspire and engage others towards action
  • Personal mastery –emotionally resilient; always bringing the best of themselves
• Demonstrates great "Outer game":
  • Credible business acumen – shows understanding of business, commercials and performance metrics. Has gravitas to effectively influence senior stakeholder within a functional and business context
  • Encourages experimentation, bringing the outside in, and intelligent risk taking
  • Brings the voice of the consumer and internal customer into everything they do
  • Passion for high performance – creating motivation and focus to drive execution at speed
  • A talent catalyst – encouraging collaboration and inclusivity, empowering teams to be their best

What do we offer:

From our foundation, Unilever has been a purpose-driven company. Today, our purpose is to make sustainable living commonplace. We are working to create a brighter future every day with brands and services that help people feel good, look good and get more out of life. That includes us – the people who work for Unilever, as well as the world around us. Unilever’s flexible rewards and benefits are designed to help us all have sustainable households, for whatever life stage you are at now and in the future.

These include:

• Great work environment
• Flexible work environment built on trust and autonomy
• Pension scheme
• Employee Assistance Program for you and your family
• Well-being hub with access to benefits such as Healthcare, eye tests, health checks, occupational physio

We are a key advocate of well-being and offer a variety of support for our people including hubs, programmes, and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.

And last but certainly not least - the chance to be a part of a dynamic team with the backing of the globally renowned Unilever brand.

Our commitment to Equality, Diversity & Inclusion

Diversity at Unilever is about inclusion, embracing differences, creating possibilities, and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing the development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Reasonable Adjustments

Unilever embraces diversity and encourages applications from people with a disability. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. Candidates will be asked at the time of their application if any support or reasonable adjustments to complete their application and any subsequent recruitment journey with us at Unilever.