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Product Manager: Order to Cash



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See open jobs at Unilever.
Bengaluru, Karnataka, India
Posted on Monday, February 12, 2024

JOB TITLE: Product Manager: Order to Cash

LOCATION: UniOps Bangalore


Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.


Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.


4 key SAP Transactional systems in Unilever are supporting business worth 60+ billion Euros across Business Groups, spread across 200 countries with over 50000+ users. Core ERPs operate in a complex landscape where they in turn are connected to multiple systems of Warehousing, Planning, Procurement, Logistics, Finance, Supplier Management etc.

The Core ERP OTC DevOps team is responsible to enable business by deploying solutions in the SAP system via Projects which provides the necessary IT solution to integrate Sales & Distribution activities around Customer orders, Invoicing, claims etc. This team also brings in Innovations which enables business to be more agile, informed, and productive. Working with SI, the team is responsible to resolve OTC related Service requests & Incidents from users across the Globe with fast Turn Around Time. The Team constantly innovates to bring business satisfaction, make the system more resilient, robust & provides solutions which lead to business benefits and deliver faster solutions through Automation and other capabilities.


Product Manager- Order to Cash is responsible for the right functional design and development of Solutions and managing IT operations for OTC across 4 core ERPs applications built on SAP.

The various parts to the role are:

  • Solution & deliver necessary OTC requirements through Projects and Innovations for various stakeholder teams- Business, Market IT, Global Platforms, PEC, CSC etc.

  • Ensure Resilience and meet the composite uptime targets.

  • Manage & Partner with respective teams & Lead Managers of all necessary IT functions of Unilever to enable solution deployment in the ECC/ respective systems.

  • Manage overall Application Operations to ensure all KPIs are met with Zero disruption to business.

  • Ensure compliance to audit requirements as required and demanded.

  • Constantly drive Innovations to provide business with IT solutions enabling faster decisions, deployments and achieving end results.

  • Working with Stakeholders in building business cases and delivering the business benefits Manage budgets for operations and projects responsible for.


  • Ensure delivery of all Projects in full within agreed timelines, budget, and minimum post Go Live Issues

  • Ensure financial disciplines for the projects responsible for

  • Manage Project demands coming in from Business, Global Platforms, and various stakeholder teams.

  • Drive all discussions and manage stakeholders to ensure scope, delivery and financials of the project are always aligned.

  • Responsible for reviewing all solutions getting deployed or requested in the SAP SD/CRM space for 4 landscapes and ensuring the solution is fit, robust and resilient.

  • Conceptualize and drive Innovations along with Implementation Partners resulting in substantial benefits to business.

  • Anchor strategic and operations discussions with Implementation Partner Leads and UL stakeholders to ensure Project objectives are met.

  • Drive initiatives for faster and future fit deployments through technology and process.


  • Collaborate with SI Vendor Partner to ensure all AM KPIs are met.

  • Manage stakeholders across Business, Stakeholder teams and relevant IT Teams to mitigate any risks, drive actions as necessary and deemed fit to ensure Un-disrupted operations.

  • Partner with Finance, Vendor management teams, participate in any strategic and operational discussions, as required, to ensure Operations are not disrupted.

  • Drive Continuous Improvements within the team along with SI Partner to provide tangible and effective IT & Business benefits.

  • Drive Teams to work in Agile DevOps ways and continuously adopt Agile Tools and ways of delivery.

Essential Skills

  • Minimum 12 – 15 years of experience in SAP SD and integrated modules like MM/FI etc

  • Hands on experience of SAP SD configuration / allocation / pricing / rebate settlement etc

  • Experience of S4 HANA implementation project (S4 HANA SD certification is plus)

  • Experience of designing SD solutions and creating functional design documents

  • Technical knowledge in upgrades, performance management and archiving

  • Experience in developing and scaling digital innovations.

  • Good experience in managing IT Operations with global coverage and teams.

  • Strong interpersonal skills, with the ability to influence and build strong & trustworthy relationships with people from across different functions.

  • Excellent team leadership and people skills: direction with empowerment, agility, and a non-hierarchical approach

  • Proactiveness, strong growth mindset, continuously looking for opportunities.

  • Strong in commercials Management skills

  • Awareness of Agile & DevOps frameworks, Adoptions and Delivery

Leadership Skills

  • Personal drive and ability to inspire and engage others towards action.

  • Personal mastery –emotionally resilient; always bringing the best of themselves.

  • Agile – intellectually curious, constantly looking to develop, embraces change with sense of urgency and enjoys positively challenging status quo.

  • Credible business acumen: shows understanding of business, commercials, & performance metrics.

  • Has ability to effectively influence senior stakeholders within a functional and technical context.

  • Brings the voice of the consumer and internal customer into everything they do.

  • Passion for high performance – creating motivation and focus to drive execution at speed.

At HUL, we believe that every individual irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, disability or marital status can bring their purpose to life. So apply to us, to unleash your curiosity, challenge ideas and disrupt processes; use your energy to make the world a better place. As you work to make a real impact on the business and the world, we’ll work to help you become a better you!

This job is no longer accepting applications

See open jobs at Unilever.