At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

What you’ll do

• Operation and management of Vodafone collection system
• Legal tracking system operation and management
• Invoicing operation and management
• Dunning operation and management
• Being service owner of all Vodafone companies (Vodafone Mobil , Vodafone Telecommunication, Vepaş, Vpay,VodafoneTV, Vodafone Sigorta,...) customers’ like E-fatura ,E-Arşiv , E-defter production process.
• Design and implement automation and robotic process for operate E-fatura ,E-Arşiv , E-defter systems and services.
• Provides multi-level technical support for diagnosing, reproducing and fixing invoicing operation

Who you are

• Ensures successful operation and coordination of collection & invoicing operation services
• Provides multi-level technical support for diagnosing, reproducing and dunning, invoicing, collection, billing services operation service issues.
• As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of service performance and the processes supporting the product/service.
• Provides recommendations to improve and address/lead critical issues and root cause analysis.
• Actively contributes to the troubleshooting, performance tuning of billing services products. Performs necessary infrastructure deployment / maintenance activities and migration when required.
• Identifies scalabilty, performance and integration issues and proposes optimal solutions.
• Collaborates across products/vendors and related stakeholders to come up with a compelling solution.
• Provides technical guidance and recommendations to other team members.
• Works as on-call support to provide 7*24 support when it is necessary.
• Makes capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand.
• Ensures achieving / exceeding agreed service levels and KPIs for the Service Support.
• Provides standardization / automation of technical processes.
• Deploys new products and services.
• Creates and manages performance tuning of applications to meet business needs and agreed SLAs.

Not a perfect fit?

• Minimum 5 years experince,
• Good knowledge of Collection & Dunning/YTS applications’ design and operations.
• Bachelor’s degree from Computer Science, Electronics / Telecommunications and other related fields.
• Significant experience in IT and Telco infrastructure, preferably Intelligent Network technologies, products and services
• High level of expertise in service incident handling and troubleshooting
• Experience of handling high frequency streaming data for real time analysis and reporting.
• Good knowledge of statistical Analysis (distribution analysis, correlation, variance)
• Good command of English.
• Significant experience in using SQL , PL/SQL.
• Significant experience in using Kafka.
• Significant experience in UNIX and shell scripting.
• Significant experience in using Microservice.
• Significant experience in using UC4.
• Basic knowledge of Oracle database administration.
• Ability to use analytical, network security, network monitoring, and administration software programs.
• Ability to work in flexible work hours under pressure and tight deadlines.
• Having strong analytical skills.

What's in it for you

We like to keep them flexible:

• Vflexy: Flexible Benefits Program

• Hybrid working kit

• Ergonomic kit allowance

• Digital meal voucher

• Flexible transportation allowance.

• Employee assistance hotline & counselling

• Comprehensive and flexible private health insurance

• Discounted price deals for wide range of products & services

Plus, plenty more to enjoy!

#LI-Hybrid

Data Privacy

By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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