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Group Loyalty Product Owner



Midrand, South Africa
Posted on Tuesday, July 9, 2024

Group Loyalty Product Owner

Posting Country: South Africa
Date Posted: 4 Jul 2024
Full Time / Part Time: Full Time
Contract Type: Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.


When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.

Role Purpose/Business Unit:

The Group Loyalty Product Owner is based within the Vodacom Group Strategy & Commercial function and is the sole owner of the proposition rules with full commercial ownership of the loyalty proposition.

  • The role is responsible for implementing against the vision for the Group Loyalty proposition and for creating a road map based on the vision
  • As the Product Owner for the Group Loyalty proposition, the incumbent will enforce standardisation of the Loyalty product across Group markets while continually guiding and informing the delivery backlog in line with the strategy.
  • The incumbent will serve as a liaison between Opcos and internal stakeholders on all proposition features representing markets’ and customers’ needs
  • The Product Owner will oversee all stages of the Group loyalty proposition including monitoring, evaluating and overseeing all stages of product creation design and development
  • The Product Owner plays a crucial role in liaising with the technology team & Opcos as well as end-d users to deliver on relevant proposition expectations in line with the strategic ambition
  • This role is responsible to enforce collaboration and cocreation across markets thereby ensuring best practice principles are adopted and incorporated into the proposition
  • The incumbent will be responsible for creating and maintaining focus, momentum, and enthusiasm on the Group Loyalty VodaBucks project as well as overseeing all stages of product creation, including design and development
  • Drive, lead and support commercial launch readiness for the various Opcos in partnership with marketing and commercial leads

Your responsibilities will include:

  • Day to day engagement with various stakeholders to ensure the loyalty platform meets certain requirements and preferences in line with the Group Loyalty strategy
  • Ensure that the Loyalty Product comprises of all features that will enable a commercially viable launch
  • Incorporate feature requests into product roadmap
  • Groom and prioritize backlog
  • Analyze preferences and requests of end users/Opcos
  • Keep track of industry trends
  • Work with COPS across all markets and Customer Care to ensure that Terms & Conditions of the program are well represented
  • Prepare content to support training for call centre support and all support functions that are customer facing

The ideal candidate for this role will have:

  • A bachelor's degree preferably in software engineering, computer science, data analytics or similar with a minimum of 5-8 years in the role
  • Good knowledge of software development and other relevant web technologies
  • Familiarity with agile processes with proven hands-on experience managing all stages of the product life cycle.
  • In-depth knowledge of Scrum and Agile Software Development Methodology
  • Working knowledge of product development architecture
  • Proficiency in the use of analytic tools and strong analytical thinking
  • Ability to monitor, learn, and implement industry best practices.
  • Good understanding of the business capability/user journey, wider organisational goals, and desired product business outcomes
  • High level of EQ and mindfulness

Core competencies, knowledge, and experience:

  • Is a role model for best practices in customer loyalty and continuous engagement
  • Can prioritize effectively and work with large teams, including users, product development teams and management.
  • Excellent knowledge of user-centric design principles, performance evaluation and change management principles
  • Ability to work independently with strong problem-solving attributes.
  • Comfortable with ambiguity and working in fluid, fast-changing environments.
  • Excellent stakeholder management with the ability to inspire, influence, and update senior executives.

We make an impact by offering:

  • Enticing incentive programs and competitive benefit packages
  • Retirement funds, risk benefits, and medical aid benefits
  • Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 17 July 2024.

The base location for this role is Vodacom, Midrand Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.