M-Pesa Africa - Manager - Quality Engineering

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M-Pesa is a pioneering fintech business and global market leader in mobile money. Starting from 2007 as a convenient means by which the unbanked and underbanked could make digital payments, M-Pesa has now grown to offer over 60 million active customers Financial Services, Enterprise, Merchant and Retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.

M-Pesa Africa is the largest FinTech providing services to more than 60 million customers and 5 million businesses solutions across Financial Services, Enterprise, Merchant and Retail. We are now well on our way to becoming the preferred digital payment method across the markets that we serve, for both in-store, remote and online payments. With headquarters in both Nairobi and Johannesburg, we serve markets that include Kenya, Tanzania, DRC, Lesotho, Ghana, Egypt, Ethiopia, and Mozambique.

We are a united, energetic and passionate team. A place where leaders coach, teams connect, and everyone is empowered to go further, faster. A place where heroes become superheroes; through growth, opportunity, and the chance to work with the best minds in FinTech.

Role purpose:

The Quality Engineering Manager is responsible for leading a team of quality engineers and ensuring the implementation of effective quality control processes throughout the product development lifecycle. This role involves collaborating with cross-functional teams to drive continuous improvement, maintaining regulatory compliance, and enhancing overall product quality. This individual assumes the responsibility of crafting and executing quality assurance policies and protocols, performing meticulous audits, and pinpointing opportunities for enhancement.

Your responsibilities will include:

• Team Leadership: Lead, mentor, and develop a team of quality engineers to achieve departmental goals and objectives.
• Quality Assurance: Develop and implement quality assurance strategies, methodologies, and processes to ensure product quality meets or exceeds customer expectations.
• Process Improvement: Identify opportunities for process improvements and lead initiatives to enhance efficiency, reduce defects, and optimize quality control procedures.
• Cross-functional Collaboration: Collaborate with product development, engineering, operations, and other relevant teams to integrate quality requirements into the product development lifecycle.
• Regulatory Compliance: Ensure compliance with relevant quality standards, regulations, and industry best practices (e.g., ISO, etc.).
• Risk Management: Identify and mitigate quality-related risks throughout the product lifecycle, from design and development to production and post-market support.
• Quality Metrics and Reporting: Establish key performance indicators (KPIs) and metrics to measure quality performance, and provide regular reports to management on quality trends, issues, and improvement initiatives.
• Supplier Quality Management: Work with suppliers to establish quality requirements, conduct supplier audits, and drive improvements in supplier quality processes.
• Customer Focus: Champion a customer-centric approach to quality management, ensuring that customer feedback and requirements are incorporated into quality improvement efforts.
• Training and Development: Provide training and development opportunities for quality engineering staff to enhance their skills and capabilities.

The ideal candidate for this role will have:

• Bachelor's degree in engineering or a related field (advanced degree preferred).
• 6 years of experience in quality engineering or a related role, with 2 years in a leadership or managerial position.
• Strong understanding of quality management principles, methodologies, and tools (e.g., Six Sigma, Lean, etc.).
• Proven track record of successfully implementing quality improvement initiatives and driving cultural change.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively in a cross-functional team environment and influence stakeholders at all levels of the organization.
• Familiarity with relevant quality standards and regulations (e.g., ISO 9001, ISTQB, etc.).
• Previous Experience in the Mobile Money Industry will be advantageous

Closing date for Applications: 17 July 2024

The base location for this role is, Midrand, Vodacom Campus.

The Company s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.