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TOBi Product Owner



London, UK · London, UK
Posted on Tuesday, July 9, 2024

TOBi Product Owner

Aggregate function: Commercial
Business Area: Local Commercial Operations
Posting Country: United Kingdom
Date Posted: 2 Jul 2024
Full Time / Part Time: Full Time
Contract Type: Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Location: The Speechmark, London + *Hybrid Working

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working Hours: Full time 37.5 hours per week – Mon to Fri

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join our Digital teams where we harness the power of digital and embody the spirit of innovation to deliver the best solutions for our customers.

What you’ll do

This role is a mixture of customer obsession, evangelising new technologies, balanced with the art of possible. You will work with TOBi (Vodafone's Chatbot) scrum teams to ensure best practice in refining requirements, prioritising the backlog, and orchestrating delivery.

You'll work closely with the Digital In-Life teams across My Vodafone App, My Vodafone Online, our Help and Support Teams, and the Product Manager, to bring the high-level product vision to life, ensuring Vodafone UK exceeds challenging KPI’s that make it a standout leader in Digital Experience.

You will confidently speak to the programme of work as required, whilst working closely with key stakeholders and suppliers to ensure that regulatory and legal needs are met, and any new propositions are supported in line with planned go-to-market activity.

Who you are

  • Experience of working in an Agile environment, ideally aligned to the SAFe framework.
  • Experience managing senior stakeholders and influencing decisions.
  • Evidence of using customer insight and ability to problem solve along with strong analytical skills to measure impact and identify trends.
  • Strong customer experience and strategic focus.
  • Capable of managing a constantly evolving product backlog, showing the agility to pivot based on business strategy.
  • Excellent presentation, communication, and stakeholder management skills.
  • Experience defining and delivering MVPs, running AB tests and making data informed decisions.
  • Strong understanding of the Digital ecosystem, including Design, UX, Web and App technologies.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( for guidance.


Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.