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Senior Network Operations Engineer

Vodafone

Vodafone

Operations
Athens, Greece
Posted on Tuesday, July 9, 2024

Senior Network Operations Engineer

Aggregate function: Technology
Business Area: Local Technology
Posting Country: Greece
Date Posted: 29 Jun 2024
Full Time / Part Time: Full Time
Contract Type: Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Who we are

We are setting up and scaling a dedicated Fiber Company (Fiber2All), as fully owned subsidiary of Vodafone. This company is dedicated to delivering lightning-fast fiber-optic connectivity and exceptional service. As the newest addition to the Vodafone family, this new company plays a pivotal role in accelerating fiber optic deployment and creating compelling commercial propositions that align with Vodafone's esteemed standards and values. As we expand our team, we invite you to join us on this passionate and dynamic journey, as we revolutionize how people connect and communicate in Greece.

What you’ll do

As a Sr NW Operations Engineer, you will be responsible for the operation and maintenance of Fiber2All Fixed Access network (Fiber optic network, FTTH/FTTC infrastructure, DSLAMs/OLTs) including interfacing with the existing relevant O&M dpts (NMC, 2nd/3rd level NO) to ensure optimum network performance 24/7/365 to deliver the expected customer satisfaction and revenue targets. You will take responsibility of the outsourced to Vodafone operations activities to ensure that these are carried out in accordance to SLAs and to Wholesale contractual expectations.

Key accountabilities and decision ownership:
• Overall responsibility for the Operation & Maintenance of Fixed Access network ensuring wholesale customers have full availability 24/7/365 at the required standards to drive customer satisfaction and revenue target achievement
• Serves as the focal liaison point for NMC/NOC and 2nd/3rd level Operations dpts
• Manage the effective operations and maintenance activities of FTTH/C networks through the NW operation team
• Leads the development of annual operational plans and budgets (capex & opex) for operation needs. Once approved, carry out day-to-day management of budget under the guidelines of Technical manager
• Manage optimization of OPEX spending within approved budget with focus on critical areas.
• Ensure high network availability by reducing mean time to repair and providing sufficient redundancy in the network where necessary
• Analyze current processes and propose enhancements for further improvement
• Ensures that operation & maintenance services offered from Vodafone to Fiberco are in line within SLAs & Fiberco’s guidelines
• Prepare and present technical recommendations, guidelines, progress reports and higher management presentations for issues related to operations and maintenance of transport networks.
• Contribute to initiatives aimed to improve business/operational standards and performance.
• Make sure all issues are reported timely and accurately

Who you are

• A bachelor’s degree in Engineering or equivalent.
• Very good knowledge of Greek and English language (oral and written)
• At least 4 years experience in NW Operation & Maintenance
• Very good knowledge regarding the O&M NW procedures
• Good knowledge of MS Office
• Strong Management Skills
• Focus on targets and ability to meet strict deadlines
• Strong Effective problem resolution
• Excellent communication skills
• Strong Technical Background in NW Access Networks

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

• Competitive pay, bonus & remuneration package
• Private Health & Medical Insurance
• Hybrid way of working: a blend of 60% remote and 40% office-based working, including the option to work up to 20 days from abroad
• Remote work equipment to help you create a comfortable, ergonomic workspace at home
• Unlimited access to learning resources and trainings
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
• Spirit of Vodafone Day: one day each quarter dedicated to your personal development
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Needless to say, we cater for your communication wherever you are
• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
• Special employee offers and discounts

#LI-Hybrid #Vodafonespirit #Togetherwecan

Together we can

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.