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DevOps Service Engineer - Integration (Ankara)



Software Engineering
Ankara, Turkey
Posted on Tuesday, July 9, 2024

DevOps Service Engineer - Integration (Ankara)

Aggregate function: Technology
Business Area: VT Vodafone IT
Posting Country: Türkiye
Date Posted: 22 Jun 2024
Full Time / Part Time: Full Time
Contract Type: Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Your dream job does exist.

Discover it at Vodafone!

Join our journey as we connect for a better future. Ready?

We are looking for a DevOps Service Engineer - Integration

First things first: Our Brand.

We are a digital brand and a global technology company, operating in the fields of telecommunication, e-commerce, gaming, insurance, TV, tech-fin and payment systems, currently in 21 countries.
With our expertise and passion for digitalization at Vodafone, we are a global center of excellence that sets the pace in the industry.
We are proud to export our successful practices abroad, while transferring our global know-how to our country.
We have a global team of more than 90.000 colleagues taking part in a transformative and an exctiting journey.

Our Spirit, Our Way.

Here are the key behaviours that help us bring our Spirit and Purpose to life:

Earn customer loyalty: Small things do matter.
Experiment, learn fast: Just take the chance.
Create the future: That s possible.
Get it done, together: It s up to each of us to make it happen.

Here, everyone can feel free to be themselves and express their ideas.

We are proud to have the most flexible #hybrid way of working in Turkey.
Together with your team, you can decide which days to come to the office depending on your work requirements.

Another favorite: Meeting-free afternoons! Every Friday, arrival of the noon means we can start to take it easy: spend time working on our personal development or catching up with our team. We call this #CumaKafas (Friday mood :)).

And yes we are Agile! The world is constantly changing. And we cannot afford not to! Our journey began by simplifying our organizational model and transforming into a more agile structure that now we use extensively, especially in our development processes.

Why is this role really critical to us?

Ensure that Vodafone Integration Services Up & Running with pro-active perspective on production.

This Position is accountable for managing all of the integration applications (Tibco , Osm , Netmera, etc ,Kafka Applications and databases , Cloud Services for Postpaid&Prepaid customers etc), BTK services (Mernis etc) ), also responsible for all integration related actions of new projects.and resolving customer incidents or requests during the daily operations.

How will you spend your time at Vodafone?

- To ensure the successful ongoing operation and coordination of related Integration Services.
- As a service owner, to have end to end ownership of the Vodafone customer experience, the quality of service performance and the processes supporting the product/service.
- Responsible of daily operational activities and availibility of systems.
- Investigating problems, finding root cause of the problems.
- Deployment of new products and services.
- Implementing change management processes and user requests.
- Periodic monitoring of systems for performance bottlenecks.
- Performance tuning of applications to ensure business needs and agreed SLAs are met.
- Responsible for reporting to stakeholders on product performance and supplier/partner performance.
- Incident and error handling for application errors.
- Ownership of capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand.
- Customer oriented.
- Excellent skills in Communication and Stakeholder Management
- Analyse new/upcoming technologies and to evaluate their impacts on current systems/environment
- Provide assistance in new projects during following stages : designing, initiation, operation
- Quality assurance of new and existing Order Releted and Integration Related Services
- Assurance of predefined KPIs.
- Create necessary alarms for new projects
- Responsible for configuring, maintaining, troubleshooting and monitoring any issues for Order Management (OSM), Tibco sytems and Installation and configuration of Weblogic, Websphere and Load Balancer.
- Ownership of capacity planning to secure availability and performance of the platforms against forecasted growth and demand.
- Ownership of the product/service functionality to ensure it meets operational needs for performance management and reporting.
- Ensure that, business processes to support and manage the service are developed, rolled out are not impacted adversely by any changes to the product/service
- Introduce Best Practice Policies and Guidelines relating to products, licensing and support.
- Accountable for improving operating costs for the product/service.
- Ensure that VF HSE&W procedures are implemented and works carried out in compliance with local HSE regulations.
- Ensure that work associated risks are assessed and reduced so far as is reasonably practicable
- Comply with VFTR’s information security policy, standards and procedures, available under Intranet / Corporate Security Library,
- Report all suspected security and/or policy breaches, potential security risks to VF TR Corporate Security,
- Protect VF TR’s information assets from unauthorized access, disclosure, modification, destruction or interference,
- Protect user accounts and associated passwords , and accept accountability for any actions performed via usage of those accounts.

You are just the person we ve been looking for, if you have:

- Bachelor’s degree from Computer, Electronics and other related fields.
- High level of expertise in service incident handling and troubleshooting
- Excellent Problem solving skills
- Good knowledge of statistical Analysis (Data analysis, Trend analysis etc)
- Good command of English.
- Ensure VTR BCMS by planning, establishing, embedding, implementing, monitoring, reviewing, maintaining and improving within VFTR
- Technical qualifications:
o Basic knowledge of Cloud Services , Openshift platforms , Microservices vs.
o Basic knowledge of App Dynamics,Grafana,Kibana Tools.
o Significant experience in using SQL , PL/SQL ,PostGreSql .(Min 2 years)
o Significant experience in UNIX and shell scripting. (Min 3 years)
o Ability to use analytical, network security, network monitoring, and administration software programs.
o Ability to work in flexible work hours under pressure and tight deadlines.
o Ability to use Jenkins, RPA,UC4 and HPOO automation tools knowledge and experience at least 1 year
o Experience on OSM applcation is a plus
o Experience on Tibco application is a plus

Get to know us

If you want to know more about us and what we do, then visit our website:



This role has a #Hybrid working model

Wait for it: Our benefits!

We like to keep them flexible:

Vflexy: Flexible Benefits Program
Hybrid working kit
Ergonomic kit allowance
Digital meal voucher
Flexible transportation allowance.
Employee assistance hotline & counselling
Comprehensive and flexible private health insurance
Discounted price deals for wide range of products & services

Plus, plenty more to enjoy!


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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.