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DevOps Service Engineer- Provisioning



Software Engineering
Ankara, Turkey
Posted on Tuesday, July 9, 2024

DevOps Service Engineer- Provisioning

Aggregate function: Technology
Business Area: VT Vodafone IT
Posting Country: Türkiye
Date Posted: 22 Jun 2024
Full Time / Part Time: Full Time
Contract Type: Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Your dream job does exist.

Discover it at Vodafone!

Join our journey as we connect for a better future. Ready?

We are looking for a DevOps Service Engineer – Provisioning

First things first: Our Brand.

We are a digital brand and a global technology company, operating in the fields of telecommunication, e-commerce, gaming, insurance, TV, tech-fin and payment systems, currently in 21 countries.
With our expertise and passion for digitalization at Vodafone, we are a global center of excellence that sets the pace in the industry.
We are proud to export our successful practices abroad, while transferring our global know-how to our country.
We have a global team of more than 90.000 colleagues taking part in a transformative and an exctiting journey.

Our Spirit, Our Way.

Here are the key behaviours that help us bring our Spirit and Purpose to life:

Earn customer loyalty: Small things do matter.
Experiment, learn fast: Just take the chance.
Create the future: That s possible.
Get it done, together: It s up to each of us to make it happen.

Here, everyone can feel free to be themselves and express their ideas.

We are proud to have the most flexible #hybrid way of working in Turkey.
Together with your team, you can decide which days to come to the office depending on your work requirements.

Another favorite: Meeting-free afternoons! Every Friday, arrival of the noon means we can start to take it easy: spend time working on our personal development or catching up with our team. We call this #CumaKafas (Friday mood :)).

And yes we are Agile! The world is constantly changing. And we cannot afford not to! Our journey began by simplifying our organizational model and transforming into a more agile structure that now we use extensively, especially in our development processes.

Why is this role really critical to us?

• We are looking for DevOps Service Engineer – Provisioning in IT Provisioning & Mediation Engineering Team to be responsible for successful ongoing operation, management of Provisioning environment and manage application servers that mostly critical business processes runs on it.

• As a DevOps Service Engineer, you will work closely with the team and our stakeholders to build and deliver our process. You will be responsible for managing all of the applications such as PRF (Provisioning Framework), PMS(Promotion Management System) , PPGW(Query Services), RAID WeDo/Mobileum (Revenue Assurance), Kafka Applications, Cloud Services (Openshift, Kubernetes, etc.), BTK services (CEIR, BTK CLI etc), also responsible for all provisioning related actions of new projects and resolving customer incidents or requests during daily operations.

How will you spend your time at Vodafone?

• 7/24 Operational Support responsibilities
• Providing necessary operational solutions for IT service based management structure
• Discovering, Defining and analysing all IT actions on services
• End to end follow up of service such as accessibility, performance, prevention of customer complaints and deployments.
• ITIL process execution Responsibility
• System and Customer incident resolution
• Demand/Defect/Deployment management responsibility
• Attending and taking necessary actions for Internal and external audits for SOX, ISO and other audit types
• Ownership of the product/service functionality to ensure it meets operational needs for performance management and reporting.
• Taking necessary actions for Performance management to ensure platform, hardware, application and content meets the specified end to end availability & performance levels.
• Ownership of capacity planning to secure availability and performance of the platforms against forecasted growth and demand.
• Helping team members to improve knowhow and operational structure.
• Attending design meetings to define necessary technical requirements for operations.
• Leading big initiative and creating new ways to complete projects.
• Leading journeys with big stakeholder team.
• Within the scope of Business Continuity Management, providing necessary operational support for all Provisioning services, and bringing services up and running in case of a disaster.

You are just the person we ve been looking for, if you have:

• Bachelor’s degree from Computer, Electronics, Telecommunications, Mathematical, Programming and other related fields.
• Good communication Skills
• Coordination and organization ability, teamwork approach
• Ability to work in flexible work hours under pressure and tight deadlines.
• Familiar with working in an international environment
• Extensive problem solving skills and innovation
• Experience on UNIX/ Linux systems and Bash/Shell Scripting, Oracle SQL and PL/SQL.
• Experience on Openshift Cloud Platform, Kibana platforms, Jenkins, RPA, UC4 and HPOO automation tools
• Experience on noSQL Databases, Redis is a plus.
• Experience on Docker, Kubernetes, AppDynamics is a plus.
• Good command of English.
• Certificate of ITIL V4 is a plus and experience on ITIL Processes

Get to know us

If you want to know more about us and what we do, then visit our website:



This role has a #Hybrid working model

Wait for it: Our benefits!

We like to keep them flexible:

Vflexy: Flexible Benefits Program
Hybrid working kit
Ergonomic kit allowance
Digital meal voucher
Flexible transportation allowance.
Employee assistance hotline & counselling
Comprehensive and flexible private health insurance
Discounted price deals for wide range of products & services

Plus, plenty more to enjoy!


Data Privacy
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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.