Senior Software Engineer (Mediation)

Role purpose:

The role is responsible for operating and supporting Mediation application focusing on services availability and performance as long as managing incidents, daily operations and the onboarding of new functionalities with on-shore, off-shore and delivery teams.

Key accountabilities and decision ownership:

• Operations and maintenance of Nokia mediation application
• Incident, problem management and analysis (Level 2)
• Coordinate with remote teams and vendors for Incident/Problem resolution.
• Review deliverables from Vendors and IT Delivery Engineers
• Execute deployments of projects or hotfixes in production
• Monitor day to day activities and report performance KPIs to stakeholders.
• Participate in operations automation initiatives (CI/CD, DevOps, monitoring tools)
• Fine-tune Mediations components and external interfaces to improve performance and stability.
• Lead the activities of a team of offshore support engineers

Core competencies, knowledge and experience:

• Demonstrate ability to:

1. Build a strong understanding of the business processes.
2. Understand Problems and be able to identify the root cause and suggest optimal solutions.
3. Collaborate with business and IT partners (on-shore and off-shore)
4. Collaborate with peers in conducting code reviews, peer consultations, and providing technical feedback within the team.

• Excellent analytical and troubleshooting skills.
• Excellent written and oral communication in English

Must have technical / professional qualifications:

• Bachelor’s Degree in Computer Science or Engineering or previous demonstrated work experience.
• 5+ years application development or operations in a corporate environment
• Good knowledge of Nokia mediation application or other mediation applications will be an asset.
• Experience on using some of the below technologies:
• Oracle PL/SQL
• Web Services (SOAP/REST) and integration with middleware systems (Oracle OSM, Fusion Middleware)
• Unix scripting
• SPLUNK dashboards
• Preferred experience on Telco industry
• Preferred experience in Roaming business knowledge and network Data/CDRs sharing and processing.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

• Competitive pay, bonus & remuneration package
• Private Health & Medical Insurance
• Hybrid way of working: a blend of 60% remote and 40% office-based working, including the option to work up to 20 days from abroad
• Remote work equipment to help you create a comfortable, ergonomic workspace at home
• Unlimited access to learning resources and trainings
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
• Spirit of Vodafone Day: one day each quarter dedicated to your personal development
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Needless to say, we cater for your communication wherever you are
• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
• Special employee offers and discounts

#LI-Hybrid #Vodafonespirit #Togetherwecan

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.