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Mobile CRM Chapter Lead



Athens, Greece
Posted on Tuesday, July 9, 2024

Mobile CRM Chapter Lead

Aggregate function: Technology
Business Area: VT Vodafone IT
Posting Country: Greece
Date Posted: 16 Jun 2024
Full Time / Part Time: Full Time
Contract Type: Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

What you’ll be doing:

The CRM Mobile Chapter Lead is the owner of skills development, who builds expertise in the chapter and develops chapter members. Enthusiastic about transferring knowledge to others, chapter leads provide coaching and oversee personal development. In addition to leading a chapter community, the Chapter Lead will also actively participate on VSs delivering part of the scope, thus will work closely with Product Managers, Solution Architects, Domain Architects and QA to understand requirements and prototype, architect, design and implement solutions accordingly upon CRM Mobile.

A day in your life will include:

• As a Leader:

  • Guide a community of CRM experts, both designers and developers, that are working within Value Streams / Squad
  • Work with the MD Manager to provide workforce plans for recruitment and development
  • Manage team’s capacity and allocation on projects / Value Stream
  • Organize interactions between the members of the chapter to nurture best practice and encourage peer review, knowledge & tool sharing
  • Act as a supporting leader and mentor aiming at growing team’s expertise, knowledge and independence
  • Provide guidance and harmonization of chapter best-practices (Chapter principles)
  • Play a pivotal role in inspiring and motivating everyone in the chapter to be the best they can be

• As a Value Stream/Squad Member:

  • Contribute, as member of an agile team, in the research, analysis, design development and testing of solutions that best suit business and technology strategy
  • Work as part of a team and design/develop highly performant and scalable solutions on Siebel CRM
  • Ensure technical integrity and quality control consistency throughout the development life cycle

What we’re looking for:

• Experience in Coaching/ Mentoring others for at least 2-3 years.
• At least 5-7 years of experience in design and development on Siebel CRM
• Recognised as expert in the Mobile CRM domain with a proven track record
• Good understanding of Service-Oriented Architectures (SOA), Microservices, and database technologies
• Demonstrated in-depth knowledge of Telecom industry

Together we can thrive:

• Have a passion for personal and functional development, supporting members to be the best they can be
• Relentless drive for continuous improvement in processes, others and yourself
• Advanced ability to analyse and interpret complex problems or processes, identify and understand requirements and produce out-of-the-box ideas and innovative solutions
• Strong relationship building, persuasion, and collaboration skills, acting as enabler for coordination of activities between technical teams and building of cross-functional relationships quickly and confidently
• Able to foster learning around agile ways of working and the overall agile mind-set
• Be able to work in a fast-moving team which values communication & team spirit

What's in it for you

• Competitive pay, bonus & remuneration package
• Private Health & Medical Insurance
• Hybrid way of working: a blend of 60% remote and 40% office-based working, including the option to work up to 20 days from abroad
• Remote work equipment to help you create a comfortable, ergonomic workspace at home
• Unlimited access to learning resources and trainings
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
• Spirit of Vodafone Day: one day each quarter dedicated to your personal development
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Needless to say, we cater for your communication wherever you are
• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
• Special employee offers and discounts

#LI-Hybrid #Vodafonespirit #Togetherwecan

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.