Tech Jobs for Talents without Borders
English-1st. Relocation-friendly. Curated daily by Imagine.
4,018 Jobs at 188 Companies

Assistant Lead_Deputy Manager_Data Center Network Operations Engineer - Incident Management_Pune

Vodafone

Vodafone

Operations
Pune, Maharashtra, India
Posted on Oct 1, 2024

Assistant Lead_Deputy Manager_Data Center Network Operations Engineer - Incident Management_Pune

Aggregate function: Technology
Business Area: GT Group Data Centres
Posting Country: India
Date Posted: 12 Sep 2024
Full Time / Part Time: Full Time
Contract Type: Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

About _VOIS

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About _VOIS India

In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Key Accountabilities

  • Provide unmatched customer experience for Incident Management, Change Management, Problem Management, Service Management, Service Assurance, Technical support Desk process.
  • Assessment of Current SLAs / SOPs / KPI and prepare minimal service disruption strategies.
  • Incident Management Desk –End to end accountability of Major Incidents (Sev0-Sev1 & Sev2 ) as well as Sev3 Incidents. Ensuring major incident process adhered to at all times with proactive approach to identify the issue and exploring the possible workaround with resource mobilization and necessary escalation during the entire recovery process.

#_VOIS

Key Accountabilities

  • Overall Data Analysis and identify the trends and area of improvement for the overall network infrastructure as well as the Network NOC operations.
  • Preparing the Weekly/ Monthly/ Quarterly PowerPoint reports.
  • Publishing Reports on identified gaps with corrective and preventive actions and suggest for ideas of Automation for the project to reduce Manhours and streamline processes.
  • Manage collaboration between all parties involved in the recovery process: VCI NOC 1st Line and 2nd Line, Field Service, Engineering, etc
  • Driving critical incidents for the resolution, Incident communication to stakeholders via email, SMS in agreed format
  • Post incident analysis and producing RCA in consultation with technical teams, Service management and reporting for KPI
  • Pro-actively drive operations excellence by solving and preventing operational issues;

#_VOIS

Key Skills

1 – Routing, Switching, Nexus / DC

2 – Firewall – Juniper/ASA

3 – Basic Of Cisco ACI

4 – Load Balancer – F5 / Cisco ACE

Good to Have :

1 – Basic understanding of either Cloud (AZR/GCP/OCI/AZR) or NSX/SDWAN

_VOIS Equal Opportunity Employer Commitment

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we’ll be in touch!

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.