SR. DevOps engineer_VOIS
Vodafone
SR. DevOps engineer_VOIS
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Key accountabilities and decision ownership
• Working in shift bases available 24/7 with on call rotation.
• Accountable for operation handling (Monitor and track ticket system, Escalations handling, email system, phone for incoming Incidents and Requests according to process)
• Liaising with other support groups in assisting with the resolution of SRs where initial investigation does not resolve the customer’s incident.
• Handling event management by keeping customers informed of all relevant service events.
• Keep up to date with the new product versions and new releases to be able to support customers.
• Insure to solve assigned Trouble Tickets (TTs) for the supported systems within SLA.
• Responsible of transferring the knowledge to the first line of support & newcomers in the team.
Core competencies, knowledge and experience:
• Different Cloud Services Knowledge (Microsoft, Google, AWS, other SaaS platforms, etc)
• Networking Support Knowledge analysis of network problems (LAN/WAN)
• Ability to drive performance of third party suppliers and Vendors.
• Experience using (Jira/Confluence/oneITSM) is a plus.
• Microsoft Office365 & Azure Certification is required and good understanding of cloud concepts.
• Technical interpretation of technical error message retrievals & confident control of analysis tools.
• Agile methodologies is a plus.
Must have technical / professional qualifications:
• Bachelor of computer science / Engineering.
• Strong Conversational English skill both oral and written.
• 3-7 years in IT Field, system administration, ITSM.
• Strong Troubleshooting and problem solving skills.
• Good understanding of the global cooperative team environment.
• Very good analytical thinking skills, working under stress, Multitasking, Dynamic and Customer oriented.
#VOIS#WeMoveTheWorld#MoveWithUs
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
