CRM Software Chapter Lead
Vodafone
CRM Software Chapter Lead
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Role Purpose:
As a CRM Software Chapter Lead, you will play a pivotal role in driving the successful
implementation and management of our CRM systems. You will oversee technical aspects of CRM projects,
ensuring alignment with business objectives and providing strategic guidance to the team.
Job Responsibilities:
▪ Provide technical leadership and direction for CRM projects, ensuring alignment with business goals
and technical standards.
▪ Oversee the design, development, and implementation of CRM solutions, including customizations,
integrations, and data migration.
▪ Mentor and guide junior team members, fostering their professional development and knowledge of
CRM.
▪ Manage and maintain CRM platforms, ensuring optimal performance, security, and compliance.
▪ Stay up to date with the latest CRM technologies and trends, recommending upgrades as needed.
▪ Oversee data quality and integrity within the CRM system, ensuring accurate and reliable data.
▪ Develop and implement data governance policies and procedures to maintain data consistency and
security.
▪ Collaborate with project managers to define project scope, timelines, and deliverables.
▪ Track project progress, identify risks, and implement mitigation strategies.
▪ Ensure adherence to project budgets and timelines.
▪ Foster a collaborative and supportive team environment, encouraging knowledge sharing and
innovation.
▪ Manage vendor relationships to ensure optimal performance and compliance.
Skills Required:
▪ Bachelor’s degree in Computer Science, Information Technology or a related field (5+ Years of
Experience).
▪ Strong proficiency in CRM platform (Oracle Siebel) and related technologies.
▪ In-depth knowledge of CRM architecture, data models, and integration methods.
▪ Experienced in Java, specializing in OOP and optimization.
▪ Expertise in database management, including SQL for data retrieval, manipulation, and analysis.
▪ Excellent communication and interpersonal skills, ability to effectively collaborate with diverse teams.
▪ Strong problem-solving and analytical skills.
▪ Ability to manage multiple projects simultaneously and prioritize tasks effectively.
▪ Leadership skills and ability to mentor and guide team members.
▪ Experience with agile development methodologies
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
