Are you detail-oriented with excellent communication skills? Do you enjoy structured administrative work and collaborating across teams to solve problems? If this sounds like you, we’d love to talk to you! 💙

Background of the role

Our Merchant teams are the heart and soul of Wolt. We ensure our partners are set up for success through a seamless onboarding, menu, and content experience.

As Wolt continues to grow in both size and scope, the strength of our Merchant Services engine must grow with it. In this role, you’ll work closely with our in-market team in Germany while being based in Budapest. You’ll combine onboarding coordination, partner communication, and menu/content administration to deliver a smooth and high-quality partner experience from day one.

This role is based in Budapest, Hungary, and works closely with our in-market team in Germany. We offer flexibility - the position is available full time, part-time (20 or 30 hours per week) and is also suitable for students, with a minimum commitment of 20 working hours per week.

What you'll be doing

✨ Partner Onboarding & Communication

• Coordinate seamless onboarding processes with internal teams
• Communicate processes and requirements to partners via email, forms, and phone calls (mostly in German)
• Ensure partners feel supported and set up for success from the start
• Upload and maintain restaurant menus in Wolt’s internal systems
• Ensure menu information is accurate, complete, and up to date
• Fix issues and follow up on missing or unclear details with partners or internal stakeholders

📊 Process & System Management

• Track progress and manage tasks in Monday.com and other internal tools
• Monitor onboarding and content workflows to ensure timely completion
• Learn and confidently master Wolt’s systems, tools, and processes

🤝 Cross-functional Collaboration

• Work closely with the German market team and internal stakeholders
• Identify inefficiencies and proactively suggest improvements
• Support a smooth merchant journey through strong teamwork

Our humble expectations

• Fluent in both written and spoken German and English
• Detail-oriented and comfortable working with structured data and systems
• Enjoy administrative tasks and keeping things organized and accurate
• Customer-centric and comfortable working with people of different technical levels
• Proactive problem-solver who takes initiative when something doesn’t add up
• Able to work independently and manage time well in a fast-moving environment
• Open-minded, collaborative, and bring a positive, entrepreneurial spirit

Nice to have:

• Experience in an administrative, operations, or customer support role
• Background in gastronomy or the food industry

What we offer:

• 🌍 Independent work in a dynamic, international team
• 💻 Modern work equipment
• 📚 A steep learning curve in a global tech company
• 🫶 Volunteer day
• 🍿 Snacks & drinks in the office
• 💳 SZÉP-card*
• 🏥 Private health insurance*
• 🏋️ All You Can Move card (self-financed)*
• 💙 Employee Assistance Programme - therapy & wellbeing*
• % Discount on your Wolt orders*
• 👶 Extended parental leave for fathers: 16 weeks total*

🎓 Please note: Student contracts work a bit differently - benefits marked with * are available only to non-student employees.

If you’re excited about working in a high-growth environment, taking ownership, and being part of an ambitious team shaping how partners experience Wolt from day one - apply and let’s get the conversation going! 🚀💙