Fulfillment Core within Zalando builds and operates systems that are at the core of Zalando’s platform strategy and ensure timely, efficient and correct delivery of every one of our customers’ 185+ million orders every year.

As a Principal Product Manager of the Fulfillment Network, you will shape products that are foundational for optimizing our network inventory and fulfillment processes. As the digital twin of our logistics network the Fulfillment Network services provide reliable, consistent, accurate and precise information on our logistics resources and capabilities.

In collaboration with your internal clients in warehouse and transport management, fulfillment planning and operations you build the core operating system of our fulfillment platform. Your decisions will shape significantly how we think about fulfillment and developing our platform now and in the future. By discovering and launching new platform services you will enable completely new, more sustainable and convenient delivery experiences for our customers.

You will have a significant impact on the reliability and efficiency of the various fulfillment and return models in Zalando, like Zalando Fulfillment & Return Solutions, fulfillment from Retail Stores or fulfillment by Zalando Partner. Help us achieve our vision of a smart Fulfillment Network that manages and optimizes itself while providing the best delivery experience to our customers in an affordable way.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• You act as owner of a core platform product defining and driving a medium to long term roadmap and backlog.

• In collaboration with other product and business leaders across Zalando you discover new network capabilities and platform services with a solid understanding of the trade-offs in the logistic supply chain.

• You lead complex, cross-team initiatives that solve customer problems and drive business impact and use data-driven insights and your understanding of Zalando's fulfillment models to make informed decisions and enhance customer lifetime value.

• You apply best-practice product methodologies to guide projects from problem definition to solution delivery and enjoy collaborating with diverse teams to unlock the potential of our central fulfillment platform, connecting various aspects of our business.

• You author/co-author product documents including a product roadmap, problem and pitch papers, definition of business requirements, and functional specifications.

WE’D LOVE TO MEET YOU IF

• You understand your customers, users, stakeholders and your product’s capabilities inside out. You have attention to detail and a deep love for a good metric that shows the quality and performance of your product.

• Your analytical mind allows you to think in patterns, create scalable domain models and define generic capabilities out of specific use cases. You think “platform”, not only “feature”.

• That also means you can break complex problems up into bite-size pieces and are able to explain them to stakeholders and engineers. You can keep it simple.

• You know methods to find the most valuable opportunities, slicing your solution to maximize return on investment and therefore revenue, efficiency or customer satisfaction.

• You have strong communication (verbal, written and visual) skills and are able to manage projects with many dependencies.

• You start with a “yes” and remain a curious mind, when engaging with your stakeholders or engineers. You don’t necessarily end with a “yes”, though. You stay calm in times of uncertainty or ambiguous priorities and help the teams to gain focus again.